4 Steps to Reconnect with Customers in a Digital World
Customer expectation is at an all-time high and digital technology is changing the way your consumers can interact with your organization.
This webinar looks into how to make customer experience improvements measurably by automating work and get collaborative workload intelligently prioritized and managed by an end-to-end approach.
In the course of this webinar, Dr. Setrag Khoshafian, who introduced the term Process of Everything to the industry, will talk about the tremendous transformational impact of digitization.
Four core areas of focus will be:
(1) Adapting the pace of change for services, products, and operations, with model-driven development
(2) The relationship between end-to-end processes and the Internet of Things
(3) Doing more for less with Real-Time Lean Six Sigma. Becoming leaner and more efficient
(4) Keeping up with a new emerging world where businesses are more tech savvy and are bypassing traditional IT systems to quickly achieve results (“Shadow” IT)
Presenters:
Setrag Khoshafian
Chief Evangelist and VP of BPM Technology
Pegasystems
Host:
Jim Griffeth
Director of Product Marketing
Pegasystems
