How BPM can boost CX transformation in the digital remote workplace era

Technology is nothing without the people who use it to create new, lasting innovation. But when it comes to organizational change and digital transformation, adopting the latest tech is the top priority, even if the most significant change may come from nurturing grassroots ideas instead of blue sky thinking.

Manufacturing services company Jabil is focusing on process-driven innovation that keeps synergy where employees are being heard – not just by their peers but by the organization. Giving people on the factory floor a means of communicating their ideas directly through this ‘one-to-few, few-to-many’ model, meaning one employee to a few experts, a few experts to the whole company, also makes it “easier for innovative changes to be brought into day-to-day operations”.

Watch this video to find out how Jabil drives innovation equipped with the direct needs coming from employees by focusing on:

• Process-driven environment by implementing Integrated Blue Print Management
• Defining approach for automating repeatable activities to optimize the flow
• Clustering the decisions to consolidate efficiency of the execution