Companies have been put in a position where overhauling processes is not only possible, but warranted since the onset of the Covid-19 pandemic. The fact that many companies are going back to process basics is not new and has been already mentioned in PEX Network’s Trends and predictions in process excellence 2022, published in December 2021.
This is further confirmed in the initial results of PEX Network’s global annual survey: the majority of respondents are at the beginning of their transformation program, either drafting key requirements and end goals or building a process base and framework.
In this year’s Using BPM to create business value, Bank of Ireland’s current business process management (BPM) initiative is a prime example. The bank is strongly focused on operational resilience, with Keith Bohanna, its head of group BPM standards noting: “It is very difficult to have resilient processes if they are not optimized.”
Bank of Ireland is currently establishing its repository, which Keith Bohanna, its head of group BPM standards, sees as their “gold source of processes within the enterprise”, which will help ensure the long-term future use of process maps across the bank’s 12 divisions.
Read PEX Network report: Using BPM to create business value
This work was started after degrees in inconsistencies around how components of processes mapping were identified across the organization. It led Bohanna to go back to existing process maps to ensure they are consistent, laying in turn the foundation for building deeper end-to-end process views.
Bohanna argues that a strong holding structure for all processes is critical to the success of a transformation project. He says: “This will ensure all processes are held and navigated into and analyzed separately from the current organizational structure within the bank and that is critical to enable process analysis and reporting.”
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