As we have hit the mid-year mark for 2022, PEX Network's team decided to gather the top insights we have published so far this year.
Customer needs should be the focus of workflow automation initiatives
Organizations should avoid implementing technologies in attempts to reach their targets. They need to first understand their customers’ experience and identify pain points before selecting the tools to use to address them.
Linford Dailey, global digitalization and automation leader at Bosch explained: “If businesses focus only on the implementation of technologies to reach these targets, they may be successful but not at the rate they expected.”
User experience should be central to digital process automation initiatives
User experience should be the first and foremost consideration in digital process automation initiatives. There is a need to solicit ideas from the people who need automation and understand where their pain points are to build it for their user experience.
Keith Dugas, director of maintenance artificial intelligence and connected operations at Air Canada explains: “[If you don’t], you might not see its adoption from the users throughout the end-to-end process.”
Related article: Four real-world DPA success stories
Data literacy is critical for process mining
No organization can afford to be data- or technology- illiterate any longer. Everyone needs to understand processes in real time with data that flows through the applications used and learn to leverage process mining insights in day-to-day operations.
Tanu Mukherjee, senior director, global process excellence at PepsiCo stated: “In my opinion, process mining has to be a tool every team manager understands and is able to use to make business decisions.”
PEX Network report: Why process mining is the starting point for transformation
Focus on “low-hanging fruits” for intelligent automation initiatives
Organizations should choose the better scope or most valuable player for an intelligent automation (IA) project that will bring maximum value ni the shortest period of time. This approach allows companies to spend minimum effort on the implementation and help set a visible target with realistic targets.
Related interview: How to successfully automate at scale with IA
Yulia Neroslavski, robotic process automation domain lead at Payoneer says: “If the scope has been defined correctly then once the first results are received, there is much more desire to continue and scale because stakeholders are not exhausted and are instead encouraged to get to the top.
What top advice would you share with the PEX Network community? Let us know by leaving a comment below.