PEX Network’s weekly news bulletin rounds up the latest in operational excellence, digital transformation, business process management (BPM), process mining/intelligence, artificial intelligence (AI) and much more.
Week of 06/24, 2024, includes:
- Regulating AI forms Advisory Board to promote ethical standards in AI
- Operational excellence integral to aviation safety
- Long John Silver’s eyes digital transformation to streamline ordering process
- Celonis confirmed as lead sponsor of All Access: BPM 2024
- Mohamed Gaballa reflects on Air Canada’s transformation success
- Lufthansa Systems and Megaport partner to accelerate airline digital transformation
- Global Business Improvement Award winners announced
- UK NHS Trust appoints new chief digital transformation officer at “critical time”
- US defense agency finalizing digital transformation roadmap
Regulating AI forms Advisory Board to promote ethical standards in AI
Regulating AI, a leading non-profit organization dedicated to promoting ethical standards and governance in AI, announced the formation of its Advisory Board. Members of the Board are accomplished individuals with experience in governance, policy making and thought leadership around the world. The board’s vision is to foster an inclusive, responsible and sustainable AI ecosystem that benefits humanity, while mitigating potential risks and addressing ethical concerns, according to a press release.
The Advisory Board includes:
- Former members of US Congress, Steve Israel, Jim Moran, Steve Stivers and Daniel Donovan
- Former US senator Cory Gardner
- Former president of Bolivia Jorge Quiroga
- Former prime minister of Finland, Esko Aho
“As AI technology rapidly advances, it is crucial that we have robust regulatory frameworks in place to ensure it is developed and deployed responsibly and ethically,” said Gardner. “I’m honored to join the Regulating AI Advisory Board to help shape policies that will protect consumer privacy, prevent algorithmic bias and uphold democratic values.”
READ: The guide to AI in operational excellence
Operational excellence integral to aviation safety
Operational excellence is essential to ensuring that aviation remains the safest mode of transport. That was a key takeaway from the ALTA Aviation Safety, Flight Ops & Training Summit. The event, held in Lima this week, brought together leaders and experts in aviation safety, operations and training.
In 2023, commercial aviation in the Americas achieved zero fatalities, a significant milestone for a sector that accounts for more than 35 percent of global air traffic, said Fabio Rabbani, ICAO South America regional director. “It is crucial that services remain fully available, with updated regulatory frameworks, infrastructure capable of supporting the increase in movements, trained personnel and above all, safe operations,” he added.
REGISTER: All Access: OPEX Financial Services
Long John Silver’s eyes digital transformation to streamline ordering process
American fast-food restaurant chain Long John Silver’s is embarking on a digital transformation project in a bid to streamline the ordering process and improve guest engagement. It is partnering with four leading technology innovators Attentive, Bikky, Plein Air and Sparkfly to personalize rewards, creating a seamless and tailored experience for each guest across more than 300 corporate-owned locations and participating franchisees, reports Restaurant Technology News.
“By incorporating this cutting-edge technology into one 360° engagement ecosystem, we’re excited to seamlessly blend the online and in-store experience and cater to today’s modern, digital-first consumer,” commented Jason Antony, director of digital marketing for Long John Silver’s.
READ: 10 digital transformation pitfalls and how to avoid them
Celonis confirmed as lead sponsor of All Access: BPM 2024
Process mining and process intelligence vendor Celonis is confirmed as a lead sponsor at All Access: BPM 2024, PEX Network’s flagship webinar series taking place September 10 and 11, 2024. All Access: BPM 2024 will bring together thought and business leaders to discuss the strong upward trend of BPM in today’s business landscape. Sessons will explore the evolving BPM scene, its potential for fostering a culture of continuous improvement, driving automation and optimizing processes, as well as overcoming the key challenges of BPM implementation.
Celonis recently announced a new partnership with French telecom provider SFR to enhance fiber customer connection processes from order to service activation. Celonis will provide SFR with its latest innovations in process optimization and automation, specifically targeting the fiber connection process, according to a press release.
Mohamed Gaballa reflects on Air Canada’s transformation success
Air Canada’s Mohamed Gaballa opened up about the firm’s recent successes after he and his team celebrated winning the prestigious Best Achievement in Driving Change and Transformation Organizational Culture Award at OPEX Week 2024.
In the interview, Mohamed addresses some pressing questions about Air Canada’s remarkable success, outlining what sets it apart from their competitors, the challenges it faced during transformation and how it overcame them. Additionally, he offers invaluable advice for applicants preparing for the upcoming OPEX & Business Transformation Awards.
Lufthansa Systems and Megaport partner to accelerate airline digital transformation
Global network-as-a-service (NaaS) provider Megaport has partnered with Lufthansa Systems to accelerate digital transformation in the aviation industry. Lufthansa Systems is a wholly-owned subsidiary of the Lufthansa Group that offers an extensive range of IT products and services to more than 350 airlines worldwide. The strategic partnership will see Lufthansa Systems leverage Megaport’s global software defined network (SDN) to move the global aviation cloud from a single cloud to multiple clouds, moving core routing from cloud to Megaport, according to a press release. Megaport will also facilitate a secure aviation customer landing zone to expedite peering with other airlines and exchanging data.
“With this partnership, Megaport is helping us to interconnect our global deployments in a resilient, diverse and on-demand way,” said Steffen Wagner, head of technology center of excellence at Lufthansa Systems. “By using Megaport’s solutions, we’re able to go live with hybrid cloud traffic from existing data centres to Azure and Google Cloud.”
Global Business Improvement Award winners announced
Six mining organizations are recognized as winners of the 15th annual Global Business Improvement Award. The award acknowledges the most outstanding results achieved by mining companies who use simulation as a key driver in mining operation and workforce development optimization. Category winners were selected from customers across 51 countries for their achievements in continuously improving mining safety, productivity, machine reliability and sustainability through strategic workforce development-based initiatives.
The projects demonstrate excellence in aligning people, process and technology to push the mining performance envelope, reported Mining Weekly. The winners are:
- Safety – Lundin Mining Caserones (Chile)
- Reliability – Kaz Minerals (Kazakhstan)
- Productivity – OceanaGold, Haile Gold Mine (United States)
- Sustainability – Kalimantan Prima Persada (Indonesia)
- raining Effectiveness – Northern Star Resources (Australia)
- Community Development – Barrick, Bulyanhulu (Tanzania)
UK NHS Trust appoints new chief digital transformation officer at “critical time”
The Barking, Havering and Redbridge University Hospitals NHS Trust (BHRUT) in the UK appointed David Newey as its new chief digital transformation officer on an interim basis. He joins at a critical time as BHRUT moves away from relying on paper records and introduces an electronic patient record (EPR), it stated. Newey previously served as chief information officer (CIO) at the Royal Marsden NHS Foundation Trust.
“I’m delighted to have someone with David’s experience to help improve our organization and make it fit for the 21st century,” commented Matthew Trainer, chief executive of BHRUT. “This is a major undertaking for the Trust and recent rollouts elsewhere have shown that introducing EPR carries significant risks. I’m grateful that David will help us learn from others, so we can make a success of our digital transformation.”
US defense agency finalizing digital transformation roadmap
The US Defense Counterintelligence and Security Agency (DCSA) is working with other Department of Defense agencies to finalize a digital transformation roadmap for the National Background Investigation Services (NBIS) program. NBIS’ digital transformation aims to modernize multiple existing applications, such as the Defense Information System for Security (DISS). Upon approval of the roadmap, it will leverage existing capital investments to accelerate technology delivery, reducing risk and increasing the pace of delivery to mission owners, the DCSA stated.
“DCSA is committed to minimizing the impacts on the NBIS user community when we implement the digital transformation roadmap. The NBIS program will partner user experience professionals with mission owners to enable a better coupling of requirements to operationalize capability.”
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