Named as one of the top emerging technologies by Forrester, Agentic AI—AI systems capable of autonomous decision-making and action—promises to redefine the landscape of operational excellence.

In this panel, we will bring together industry leaders and AI experts to discuss how agentic AI is shifting from being a futuristic concept to a practical tool, transforming industries by enhancing efficiency, precision and scalability.

We will discuss strategies to prepare your organisation and employees for the widespread adoption of agentic AI, ensuring long-term success and innovation.

Agentic AI has the potential to drive more tangible business value. In an era where data-driven decision-making is crucial, agentic AI offers a powerful opportunity for businesses to maximise their return on investment (ROI).

This session will focus on how organisations can leverage the technology to enhance efficiency, reduce costs, and open new revenue streams. By automating complex tasks, optimising operations and improving customer experiences, agentic AI is revolutionising the way companies achieve sustainable growth.

Key takeaways:

• Understand the key metrics and evaluation methods for accurately measuring the ROI of AI investments.
• Gain insight into how businesses can adopt Agentic AI to remain agile and competitive in an increasingly AI-driven market.
• Discover how AI-driven automation can cut down labor costs, minimize errors and optimize resource allocation.

Agentic AI workflows take efficiency to the next level by automating entire processes rather than individual tasks. They combine data from multiple sources, such as text, images, audio, and video, to make more intelligent decisions autonomously.

Join us to explore how multimodal agentic AI systems are creating more sophisticated and intuitive AI applications across industries, from customer service to healthcare and beyond. Attendees will gain insight into the latest advancements in multimodal AI and discover how this technology is transforming business operations, improving decision-making and enhancing user experiences.

Join this session to learn:

• How multimodal agentic AI leverages data from multiple sources to provide deeper insights and more accurate, context-aware decisions.
• The challenges of integrating multimodal agentic AI systems, including data processing, model complexity and deployment.
• How combining modalities such as vision, language and speech allows AI systems to deliver more intuitive and human-like interactions.
• Gain a forward-looking perspective on the potential of multimodal agentic AI to reshape industries and redefine the capabilities of intelligent systems.

Agentic process automation (APA) is at the forefront of revolutionising business operations by enabling systems to autonomously execute processes, make decisions and adapt to changing conditions.

In this interactive session, we will explore the transformative power of APA real-world use cases, and how organisations can unlock significant efficiencies and position themselves for sustainable success in an increasingly competitive landscape.

Join us to discuss:

• Learn how agentic process automation can simplify and optimise complex business processes, leading to faster and more efficient operations.
• Discover how APA enables real-time decision-making by analysing data and executing actions without human intervention.
• Explore how APA provides organisations with the flexibility to scale operations quickly and adapt to changing market conditions.

Data silos are a persistent challenge for organisations striving for operational excellence. AI agents can autonomously integrate and consolidate data from multiple sources, ensuring consistent access to information across the organisation. They not only streamline data flow but also enhance decision-making by providing real-time, holistic insights into operations

Key takeaways:

• Learn how AI agents help organisations scale their data integration efforts as they grow, ensuring operational excellence remains sustainable and adaptable to future needs.
• Explore how AI agents ensure real-time data synchronisation across departments, reducing delays and improving responsiveness.
• Understand how AI agents provide actionable insights by combining data from previously siloed systems, enabling better-informed business decisions.

According to CX Network’s global state report, 65 percent of CX practitioners either agreed or strongly agreed that customers are concerned about ethical AI use. As artificial intelligence continues to evolve, the ethical implications of AI technologies are coming to the forefront of public debate.

This panel will bring together thought leaders and industry experts to discuss the critical challenges associated with AI development and deployment. From algorithmic bias and data privacy to accountability and transparency, the panel will address key questions about how organisations can implement ethical AI practices while fostering innovation and ensuring compliance with emerging regulations.