Harnessing the power of agentic AI: Striking the balance between autonomy and oversight 

4 March 2025 I Deep Dive 

Tim Johnson

Head of Automation Suncorp Group

Tim Johnson has been with Suncorp for over 15 years and led operations teams and large technology programs for most of that time. He currently leads the Operations Delivery team for Suncorp’s Insurance Arm which includes launching the Automation capability for Suncorp Insurance. Prior to Suncorp and a few years consulting Tim spent 14 years in the Army as a Combat Engineering Officer. Tim graduated from the Australian Defence Force Academy with a Bachelor of Science and later in his career completed his MBA through Deakin.

Day One - 4 March 2025

9:00 AM PANEL DISCUSSION: AI that thinks for itself: Unleashing agentic intelligence for real-world impact

Think of agentic AI as a digital assistant on steroids. Instead of just answering your questions or performing simple tasks, it can take initiative, solve complex problems, and adapt its approach based on changing circumstances. 

At its core, agentic AI refers to artificial intelligence systems that possess a degree of autonomy and can act on their own to achieve specific goals. Unlike traditional AI models that simply respond to prompts or execute predefined tasks, agentic AI can make decisions, plan actions, and even learn from its experiences – all in pursuit of objectives set by its human creators.

·       How do you think can we harnessing agentic AI's full potential and strike the right balance between autonomy and human oversight?

·       What thoughtful steps do you think need to be taken when developing these systems so that we create AI agents that augment human capabilities rather than replace them?

·       How do you think agentic AI systems can aid back-office operational process efficiency to support the end goal of customer enhancement?

·       What robust guardrails do you think will be essential to protect your customer against misuse or data breaches?