Lyudmila Todorovska

Head of Global Digital & Technology, AI & Hyperautomation Evangelist HEINEKEN

Agenda Day 1

12:00 PM Bridging the skills gap where business processes meet technology

While AI can help streamline processes, the true innovation comes from individuals who can navigate both business and technological landscapes. Addressing the AI skills gap is essential for creating a culture that embraces transformation. Businesses face a new challenge of training and selecting people who not only understand business processes but also how AI can contribute to transformation and innovation of those processes.

 In this session, we will discuss the role of people in leading the change and in leveraging AI as a tool for enhancing productivity and decision-making.


Key Takeaways:

  • Explore how AI enables employees to focus on high-value tasks while improving efficiency
  • Identify strategies to train and recruit talent who can effectively integrate AI with existing business processes.
  • Discuss the importance of fostering an AI-driven culture where employees lead innovation initiatives.