Demi Stefanova

Chief Executive Officer Quickstep Group

Demi joined Quickstep in May 2022 serving as the group COO and was appointed as the Group’s interim CEO on 4 October 2024. With over 20 years of C level management, Demi has driven successful and high-performing teams through her inclusive and authentic leadership across cultural and organisational boundaries. She is known for her integrity, trust, and discipline, ensuring that strategic initiatives are relevant and impactful.

Demi specialises in driving growth and transforming complex operations in highly regulated environments, drawing on her unique expertise in integrating processes to accelerate efficiency and profitability. Demi has a proven record of spearheading change and transformation programs that instil ownership and positive organisational evolution. Her ability to swiftly turn around challenged businesses reflects her strong sense of ownership, focus, and relentless drive for success. By tapping into her distinctive blend of education and multi-sector industry exposure, she consistently delivers stakeholder value through strategic and disruptive thinking.

Demi has an MBA, a Master’s in Engineering – Project Management, a Bachelor’s in Industrial Engineering, and a degree in Applied Arts. She is multilingual, has lived in four countries and is currently based in Sydney, Australia.

Day One - 8 April

12:00 PM Large-Scale Transformation: Connecting Customer Experience to Operational Excellence Through BPM

Join us as we explore strategies for integrating CX and operational workflows to drive business outcomes and sustain competitive advantage.

Key Takeaways:

  • Discover how BPM can connect customer-facing processes with operational workflows to deliver consistent and exceptional experiences
  • Learn how to leverage BPM to optimize customer interactions and ensure alignment with organizational goals
  • Understand how businesses can refine internal workflows based on customer insights to drive efficiency and satisfaction
  • Gain insights into managing large-scale BPM initiatives that unify CX and operations across departments and geographies