Day Two - 11 September

10:00 am - 10:30 am EST Join the Process Intelligence Agency: Become an ARIS master!

J-M Erlendson - Global Evangelist, Software AG

Welcome, new recruit, to the Process Intelligence Agency (PIA)! Your mission, should you choose to accept it, is to uncover the secrets of your business. Join us for this exciting and engaging webinar where we transform you into agents tasked with exposing the true Procure to Pay process, identifying bad actors, and finding opportunities to intervene and optimize. 

In this mission briefing, we will introduce you to the ARIS suiteโ€”your essential toolkit for uncovering and eliminating bad processes. You'll become familiar with how to transform, optimize and control the different process areas, address challenges and streamline operations. 

Through an interactive live scenario, you'll see real-world applications of ARIS in action. These case studies will demonstrate how other agents have successfully transformed their businesses, earning their license to eliminate inefficiencies and optimize processes. 

Prepare for your mission with practical tips and best practices. Learn how ARIS improves your operations and gain valuable insights and actionable strategies. 

Remember, Agents: ARIS is the codebreaker that will help you transform, optimize and control your business processes. Welcome to the PIA. We are excited to have you join us and earn your license to eliminate bad processes! 

Key Learning Points: 

  • Transform โ€“ Turn Vision into Results: Learn how to use ARIS for centralized business process management and process mining to enable thorough analysis and continuous improvement. 
  • Optimize โ€“ Achieve Operational Excellence: Discover how to pinpoint and correct inefficiencies using ARIS, creating blueprints for effective operations, IT implementation and automation. 
  • Control โ€“ Secure Resilient Performance: Understand how to measure and control the execution of processes, ensuring they are performed as intended, and integrate governance, risk and compliance management into your processes. 


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J-M Erlendson

Global Evangelist
Software AG

10:30 am - 11:00 am EST Navigating change with BPM: A fireside chat with Cummings Electric and GBTEC

Aaron Adsit - VP of Sales, GBTEC
Mahsh Rosario - Office Process Manager, Cummings Electrical

In today's rapidly evolving business environment, adopting the right BPM solutions is essential for staying competitive and managing change effectively. Join Aaron Adsit, VP of Sales at GBTEC, and Mahsh Rosario, Office Process Manager at Cummings Electrical, for a fireside chat where they'll explore the benefits of BPM and how it can drive success in your organization.

Key takeaways: ยท

  • Understand the importance of adopting BPM solutions now and how it can position your organization for future growth.
  • Hear directly from Cummings Electric as they share their BPM implementation story, including challenges faced and lessons learned.
  • Discover how GBTEC's expertise can help your organization navigate change efficiently.


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Aaron Adsit

VP of Sales
GBTEC

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Mahsh Rosario

Office Process Manager
Cummings Electrical

11:00 am - 11:30 am EST Enabling the orchestration of work in the digital age with AWS and SS&C Blue Prism

Brad Hairston - Advisory Alliance Director, SS&C Blue Prism
Chavi Gupta - Partner Solutions Architect, AWS

Maintaining the โ€œstatus quoโ€ in operations is no longer possible for organizations.โ€ฏA shrinking labor force, skills shortages and an uncertain global economy means companies must rethink their core business processes. 

Bringing a holistic approach and a set of automation technologies to the forefront of this challenge can be the ultimate step up for your business.โ€ฏThis session will focus on how many companies are doing just that โ€“ and reaping the benefits. 

Key takeaways: 

  • Orchestrating work:โ€ฏLearn how combining business process management (BPM) and automation in a scalable environment like AWS amplifies your ability to optimize business processes and achieve strategic objectives. 
  • Untangling the web:โ€ฏGain clarity on the overlapping and distinctive features of BPM and RPA. Discover which approach takes precedence and how each maximizes human capacity, addresses diverse process steps and harnesses AI. 
  • The road to automation excellence:โ€ฏAcquire practical strategies for successfully integrating BPM and RPA into your enterprise and see how AWS can help. Explore real-world use cases, best practices and expert tips. 


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Brad Hairston

Advisory Alliance Director
SS&C Blue Prism

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Chavi Gupta

Partner Solutions Architect
AWS

11:30 am - 12:00 pm EST Driving business efficiency: The power of Gen AI and no-code case management

Narendran Thillaisthanam - CTO, WNS-Vuram
Bhargav Parnandi - Associate Director, WNS-Vuram

In today's digital era, " The power of Gen AI and no-code case management " is not just a concept, it's a revolutionary approach that is reshaping the business landscape. This synergy creates a powerful catalyst for growth and can empower businesses to rapidly deploy custom applications tailored to their processes without the need for extensive coding knowledge. It's about agility and enabling a wider range of employees to contribute to innovation. It enables case management processes that are the backbone of business operational efficiency, ensuring that every case is handled with precision and speed. These attributes elevate user experiences to new heights, where businesses can offer a seamless experience that anticipates user needs and simplifies their journey, thereby fostering loyalty and trust.


Join us to learn about:

  • Acceleration through no-code app development.
  • Enhancing operational efficiency with case management.
  • Elevating user experience with Gen AI.


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Narendran Thillaisthanam

CTO
WNS-Vuram

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Bhargav Parnandi

Associate Director
WNS-Vuram

12:00 pm - 12:30 pm EST PANEL: Integrating finance and data: Strategic insights for business process excellence

Kirsten Stone - Head of Quantitative Manager Research, BNY Advisors
Vineet Mehra - General Manager & Senior Platform Product Owner, AP Moller Maersk

Discuss the intersection of finance and data in driving business process excellence. This session will provide valuable insights and strategies for operations and process excellence professionals looking to enhance their BPM initiatives through effective data integration and financial management. 

Join us to learn about:  

  • Integrating financial and operational data. 
  • Streamlining financial processes to increase efficiency. 
  • How data analytics can inform and optimize financial strategies.  
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Kirsten Stone

Head of Quantitative Manager Research
BNY Advisors

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Vineet Mehra

General Manager & Senior Platform Product Owner
AP Moller Maersk

12:30 pm - 1:00 pm EST Building and measuring effective process programs

Madison Lundquist - Principal Research Lead, Process & Performance Management, APQC

Crafting and optimizing process programs within organizations can be a challenge. Drawn from the American Productivity & Quality Center's recent research, discover the key elements of team structures, effective measurement techniques, essential process roles and the integration of change management to support process efforts. 

Key highlights:

  • Best practices for fostering collaboration and accountability.
  • Techniques for continuous improvement and performance tracking.
  • Overview of critical roles within process management teams.
  • Strategies for managing resistance and driving adoption.
  • How technology supports process optimization and innovation


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Madison Lundquist

Principal Research Lead, Process & Performance Management
APQC

Processes are more than just workflows and technology. They conjure feelings. In today's fast-paced business environment, understanding the human element is crucial for successful process design. Learn from a conversation between organizational developer and psychologist Leona Holzbecher and Tony Benedict, president of ABPMP. Holzbecher promises to share how to foster positive experiences that trigger dopamine and lead to more effective processes.

Key highlights:

  • Understand the human element of process management.
  • Get advice on how to relate better to employees as you design processes.
  • Gain insight into the feelings that processes spark in people.


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Tony Benedict

President
Association of BPM Professionals International

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Leona Holzbecher

Psychologist and Organizational Developer
Thought Leader