Debashis Sarkar is a globally recognized expert on customer centricity and operational excellence. Over the last three decades he has been enabling businesses to climb the curve of customer experience and business efficiency. He is counted among the world’s leading thinkers on “lean service” and credited to have introduced lean to service companies in Asia in early 2000s. His thoughts and ideas can be found in his several books and more than 100 papers authored by him. He is currently the Founder and Managing Partner of boutique consulting firm Proliferator Advisory & Consulting and has advised companies in China, India, Middle East, Africa and Europe. He is a Fellow of American Society and Quality and recipient of Phil Crosby Medal in 2014. He is also the recipient of the first Quality Champion - Platinum Award from Quality Council of India in 2019. To know more about him, you can visit the following website: www.debashissarkar.com.