James Friend

Director of Digital Strategy NHS England

James Friend is an executive leader in the UK National Health Service with a track record of success in delivery and strategic transformations, innovation and improvement. With previous experience in UK and International Financial Services and in leadership roles at a number of NHS Acute trusts and service commissioning organisations in London and the South East of England, James is currently the NHS England – London Region Director of Digital Strategy championing the use of digital tools and data at scale to simplify clinical workflows, align capacity with demand and accelerate patient treatment and is a member of the Greater London Authority’s Data for London Advisory Board. With a background in international financial services and previously a Local Government Leader, James also undertakes non-executive director roles including chairing the Finance & Risk Committee at Health Innovation Network South London, chairing Good Shepherd Trust a multi-academy trust with more than 20 schools across the south of England and other of charity trustee positions.

Day One - 10 September

9:30 AM PANEL: Transforming business process management with data analytics

In a world, where data is ubiquitous, leaders can gain a competitive edge if they understand what the numbers mean and how to translate them into action. Learn how to leverage personalized insights to improve decision making and become more successful. Join us to hear from Sangeeta Krishnan, a Sr. Analytics Lead at Bayer, who is also the author of Thriving in a Data World: A Guide for Leaders and Managers, and James Friend, Director of Digital Strategy at NHS England.   

Key takeaways

  • How personalized insights can drive more efficient and effective business processes  
  • The latest technologies that facilitate the extraction of personalized insights in BPM 
  • Insights into future trends in data analytics and how they will shape the landscape of BPM