Wendy has a passion for igniting new ways of thinking, elevating connections, and inspiring amazing employee and customer experiences. As a Business Transformation Consultant at DIRECTV, she leads initiatives focused on technologies that impact and improve the employee and customer experience. As former Vice President, Operational Effectiveness for Finastra, Wendy led transformations in customer success, employee experience, new acquisition integrations, and standard corporate systems. Wendy began her Process Excellence/Change Management career as a Six Sigma Black Belt at GE, working in multiple industries over the past 20+ years. Wendy earned her Master of Business Administration from Villanova University (Summa Cum Laude) and her Bachelor of Science in Business with an emphasis in Marketing from Susquehanna University (Magna Cum Laude). Beyond her professional pursuits, Wendy channels her creativity and innovation through photography, capturing moments that reflect her unique perspective. "Because we’ve always done it that way" serves as a personal challenge for change.
Resistance to change is everywhere, and as enterprises advance through new tool
adoptions and evolving processes, it is easier said than done to successfully motivate
employees to change their ways of working. The question has to be asked around
what makes the human tick today. What will make them accept a change, and is it
internal influences or something beyond the walls of the organization? Don’t miss this
exciting discussion on how Netflix can influence change, just as much as a CEO.
• Reaching thousands of employees with the right information by creating champions from within to lead the way and promote new processes and technologies
• Linking change to the success found within companies such as Amazon and understanding how employees live their lives and connect their home habits with work habits
• Tapping into CX to drive EX
• Assessing how change management must differ for different teams, and how to achieve this when the solution may be the same
Check out the incredible speaker line-up to see who will be joining Wendy.
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