This session delves into how retail banks are leveraging Business Process Management (BPM) to drive operational excellence (OPEX) with a core focus on protecting customer’ money. Financial institutions aim to build trust and safety across all customer interactions, enhancing client satisfaction and confidence. By identifying and eliminating non-value-adding activities at every touchpoint, we reduce risk, boost efficiency, and improve the customer experience (CX) in measurable ways.

 

Key Insights:

• Developing a forward-thinking BPM strategy
• Fostering integrated collaboration between technology and operations / delivery functions
• Infusing analytics into the contemporary trends around fraud, cyber-security for enhanced protection of customer’s savings
• Leveraging BPM and Customer Journey Maps (CJM) to propel next level of customer experience

 

Session Objectives:

 

• Crafting a proactive BPM approach to stay ahead of industry trends and client needs, ensuring a resilient and agile operational framework.
• Establishing seamless cooperation between tech and operations to drive Performance Excellence (PEX), creating agile responses to evolving customer expectations.
• Synchronizing data-driven insights with operational efficiency to strengthen both internal and external relationships, translating into a superior customer experience.
• Applying BPM and CJM tools to refine internal processes, empowering employees to enhance customer touchpoints and deliver consistently positive client interactions.

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The world is changing fast. Technological disruption, economic uncertainty, and global volatility jeopardize your strategies and compromise your outcomes. The key to success is making your processes work for you through change as we move to a full-blown sense-and-respond era of operations. As change is all about people, process, and technology, the secret ingredient to realizing the outcomes you desire is found in elevating your organizational process intelligence with the convergence of process modelling and process mining. Come learn how adaptive process modelling infused with live execution data can be the accelerator you need to drive change and enable successful business transformation efforts.

 

• See how the convergence of process mining and process management is an enabler to process excellence and transformation
• Discover how change makers are leading the way enabled by process intelligence
• Understand the Celonis Process Intelligence components that can enable the outcomes you desire

 

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Is your technology future ready? A composable, intelligent process orchestration and automation platform unlocks value and operationalizes AI for success. With flexibility and open standards, organizations can adapt to market shifts, integrate existing and emerging technologies, and achieve operational excellence. Camunda’s process orchestration and automation platform delivers end-to-end visibility, efficiency, and innovation, empowering businesses to thrive today and stay agile for the future. This session will address:

 

1.     How AI is disrupting businesses and business models

2.     Why CIOs and CTOs are investing in AI but face challenges such as fragmented AI, tech debt, and complexity

3.     How can companies unlock value

4.     How Camunda can help work with your existing tech and AI 

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• How are Orange leveraging Ai to future proof operations and impact processes?
• How is Orange looking deeply to see where BPM can be applied to make savings?
• How is Orange adapting their operating model to adapt quickly to tech and trends?
• How is Orange using BPM to deform old processes to support new processes with Ai capabilities? 

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For years, businesses have adopted SaaS solutions to digitize manual business tasks and processes. The result is sprawling, disconnected tech stacks that place a burden on IT teams and disrupt business processes. Fortunately, advancements in low-code automation and AI now provide business and IT users with the tools needed to reduce their reliance on SaaS, while also improving business processes that drive positive user experiences for employees and enable IT teams to better serve employees.

Attendees will learn how business users and IT benefit by applying low-code application development to business processes.

 

1.     How SaaS sprawl impacts business users and IT teams.

2.     How to optimize the inputs and outputs within business processes.

3.     The role low-code application development and AI play in bridging the process gap.

4.     The value of end-to-end process automation platforms to improve processes.

5.     How business users can improve processes and reduce the burden on IT teams.

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EDP Renewables will explore the top challenges organisations face when implementing large-scale transformations, particularly in the realms of digital innovation and business process management (BPM). Despite the potential for growth and improved efficiency, transformation initiatives often fall short due to recurring obstacles in strategy, execution, and adaptation.

 

This session will identify the four critical reasons why transformations fail and provide actionable insights on how companies can navigate these challenges to ensure successful outcomes. Attendees will gain a deeper understanding of the common pitfalls that impede progress and learn best practices for building a resilient transformation strategy.

 

Session Objectives:

• Learn why transformations often fail due to misalignment between strategic objectives and project execution and explore methods to ensure that transformation initiatives are closely linked to the organisation’s long-term vision of sustained success.
• Discover how resistance from employees can stall progress and learn strategies to foster a culture of openness and support for change through transparent communication and stakeholder engagement.
• Examine the need for flexibility in transformation projects, ensuring that strategies can pivot in response to market changes, technological advancements, and evolving customer expectations.

 

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In today’s rapidly evolving business landscape, establishing strong foundations is essential for sustained success. This fireside chat will explore the importance of embedding a culture of continuous improvement to drive operational excellence (OPEX) and streamline ways of working.

 

We’ll discuss how effective process governance, team culture, and alignment with compliance are crucial to building resilient business models. Additionally, we’ll examine the value of integration, standardisation, and harmonisation to achieve seamless operations across the organisation. Together, these elements form the bedrock of a successful, agile organisation that can adapt and thrive.

 

Areas for discussion:

 

• Discuss the importance of setting up clear governance structures and the challenges in keeping these frameworks effective over time.
• Explore practical ways to nurture a culture of ongoing improvement and the role of leadership in driving this shift.
• Examine the balance between harmonisation and customisation in different organisational functions to optimize efficiency.
• Look into how compliance requirements can be integrated within a continuous improvement culture without stifling innovation.
•  Reflect on the impact of team dynamics, shared values, and empowerment in building a resilient foundation for process improvement.
• Discuss successful strategies for cross-functional integration and reducing resistance during standardisation efforts.

 

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We know that traditional BPM relies heavily on human-driven design, optimisation, and execution of processes. However, the rapid rise of GenAI, process mining, and self-learning systems threatens to automate not just workflows but even the design and optimisation stages—raising the question of whether human involvement in BPM will become redundant.

 

Q. Are we heading toward a future where AI systems autonomously detect inefficiencies, simulate process improvements, and execute changes faster than humans ever could? Or will this simply augment human expertise rather than replace it?

 

Q. What happens when AI can identify bottlenecks and redesign processes without input from BPM professionals?

 

Q. Are humans still necessary in managing exceptions or strategy?

 

Open Debate: Are humans still the smartest process managers, or just the bottlenecks?