Luxury fashion and independent design platform SSENSE, celebrated for its blend of e-commerce innovation and cultural content production, recently undertook a transformative $80 million project. This large-scale initiative leverages a cutting-edge global technology platform to seamlessly integrate culture, community, and commerce. With Business Process Management (BPM) as the backbone, SSENSE is aligning customer-focused operations with its strategic objectives, creating a cohesive journey that connects every level of the organization to deliver exceptional value.

Key Insights:

• Defining and Embedding BPM Across the Organization
• Fostering Core Internal Collaboration for Scalable Growth
• Delivering on Value Propositions (VP) with Clear, Customer-Focused KPIs
• Bridging Stakeholders and Software Development

Session Objectives:

• Establishing a comprehensive understanding of BPM principles throughout SSENSE to ensure alignment and clarity across departments.
• Building a foundation of collaboration and transparency within teams, essential for achieving scalable, consistent processes that support growth.
• Mapping key performance indicators to customer-centric value propositions, ensuring that operational goals directly enhance customer experience.
• Creating a seamless link between business stakeholders and software development teams to drive cohesive, customer-centered product and process enhancements.

Doua Ismail

Business Process Manager
Ssense

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The world is changing fast. Technological disruption, economic uncertainty, and global volatility jeopardize your strategies and compromise your outcomes. The key to success is making your processes work for you through change as we move to a full-blown sense-and-respond era of operations. As change is all about people, process, and technology, the secret ingredient to realizing the outcomes you desire is found in elevating your organizational process intelligence with the convergence of process modelling and process mining. Come learn how adaptive process modelling infused with live execution data can be the accelerator you need to drive change and enable successful business transformation efforts.

• See how the convergence of process mining and process management is an enabler to process excellence and transformation
• Discover how change makers are leading the way enabled by process intelligence
• Understand the Celonis Process Intelligence components that can enable the outcomes you desire

Sponsored by: Celonis

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Dr Lars Reinkemeyer

Chief Evangelist
Celonis

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John Santic

Director of Product Marketing
Celonis

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Caspar Jans

Director Process Management
Celonis

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Is your technology future ready? A composable, intelligent process orchestration and automation platform unlocks value and operationalizes AI for success. With flexibility and open standards, organizations can adapt to market shifts, integrate existing and emerging technologies, and achieve operational excellence. Camunda’s process orchestration and automation platform delivers end-to-end visibility, efficiency, and innovation, empowering businesses to thrive today and stay agile for the future. This session will address:

1.     How AI is disrupting businesses and business models

2.     Why CIOs and CTOs are investing in AI but face challenges such as fragmented AI, tech debt, and complexity

3.     How can companies unlock value

4.     How Camunda can help work with your existing tech and AI 

Sponsored by: Camunda

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• How are Orange leveraging Ai to future proof operations and impact processes?
• How is Orange looking deeply to see where BPM can be applied to make savings?
• How is Orange adapting their operating model to adapt quickly to tech and trends?
• How is Orange using BPM to deform old processes to support new processes with Ai capabilities? 

Alexis Koalla

Director Operations Strategy & Transformation - Team Manager
Orange

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In this session, our sponsor will demonstrate how AI-driven automation is the future of Business Process Management (BPM), providing businesses with the ability to optimise workflows, enhance decision-making, and improve operational efficiency across all levels. With the integration of advanced Ai, companies can break free from traditional, manual process management and embrace a more intelligent, agile, and scalable approach.

Session Objectives:

• Discover how Ai technologies can be used to automate and optimise complex business processes, reducing manual errors and increasing efficiency across the organisation.
• Learn how to implement Ai-driven analytics to gain actionable insights into business processes and identify opportunities for continuous improvement.
• Explore strategies for integrating Ai-powered BPM solutions with existing technologies to drive collaboration, reduce bottlenecks, and deliver better results for both customers and employees.

Sponsored by: Nintex

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EDP Renewables will explore the top challenges organisations face when implementing large-scale transformations, particularly in the realms of digital innovation and business process management (BPM). Despite the potential for growth and improved efficiency, transformation initiatives often fall short due to recurring obstacles in strategy, execution, and adaptation.

This session will identify the four critical reasons why transformations fail and provide actionable insights on how companies can navigate these challenges to ensure successful outcomes. Attendees will gain a deeper understanding of the common pitfalls that impede progress and learn best practices for building a resilient transformation strategy.

Session Objectives:

• Learn why transformations often fail due to misalignment between strategic objectives and project execution and explore methods to ensure that transformation initiatives are closely linked to the organisation’s long-term vision of sustained success.
• Discover how resistance from employees can stall progress and learn strategies to foster a culture of openness and support for change through transparent communication and stakeholder engagement.
• Examine the need for flexibility in transformation projects, ensuring that strategies can pivot in response to market changes, technological advancements, and evolving customer expectations.

John Stretton

Associate Director, Process Automation
EDP Renewables

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