Luxury fashion and independent design platform SSENSE, celebrated for its blend of e-commerce innovation and cultural content production, recently undertook a transformative $80 million project. This large-scale initiative leverages a cutting-edge global technology platform to seamlessly integrate culture, community, and commerce. With Business Process Management (BPM) as the backbone, SSENSE is aligning customer-focused operations with its strategic objectives, creating a cohesive journey that connects every level of the organization to deliver exceptional value.

Key Insights:

• Defining and Embedding BPM Across the Organization
• Fostering Core Internal Collaboration for Scalable Growth
• Delivering on Value Propositions (VP) with Clear, Customer-Focused KPIs
• Bridging Stakeholders and Software Development

Session Objectives:

• Establishing a comprehensive understanding of BPM principles throughout SSENSE to ensure alignment and clarity across departments.
• Building a foundation of collaboration and transparency within teams, essential for achieving scalable, consistent processes that support growth.
• Mapping key performance indicators to customer-centric value propositions, ensuring that operational goals directly enhance customer experience.
• Creating a seamless link between business stakeholders and software development teams to drive cohesive, customer-centered product and process enhancements.