In many organisations leadership teams do not understand their role in an Operational Excellence Journey. Is Operational Excellence really about changing the company culture? In this webinar, join Carolyn Lum, VP Operational Excellence at Philip Morris International to share her thoughts and perspective. Some of the key points to be discussed:

• OpEx is a collection of tools? Or do leaders need to behave differently?
• OpEx journey not supported by enough nor right type of OpEx Partners
• OpEx is considered as a finite movement that has an end

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In this webinar, we will go over several examples of how modern machine-learning algorithms can enhance our understanding of customer satisfaction. From airline travellers to online shoppers, evaluating their consumer preferences and satisfaction scores has never been easier now that we have the right tools and approach. Vital new pieces of information can be discovered in a matter of seconds with only a few keystrokes. This, in turn, allows us to implement business decisions aimed at operational excellence and commercial success.

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Implementing IA has a variety of benefits for organisations, with the main being cost and time reduction where manual and repetitive tasks can be automated and employees can focus on process improvements and meaningful decision-making. Hear from Danske Bank on how they are implementing automation in the whole bank, using citizen developer model and tools such as low code/no code. Gyte Gedvilaite-Hansen will share some insights on:

• How to ensure employees working with automation have the necessary tools, infrastructure and training
• How to bring different teams together to work at a consistent standard and use information and knowledge to expand the completeness and accuracy of data and operations
• Potential challenges when establishing citizen development and how to mitigate them

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