Exchange Day One - September 30th

8:00 am - 8:30 am EVENT REGISTRATION AND BREAKFAST

8:30 am - 8:40 am EXCHANGE WELCOME AND CHAIRPERSON’S OPENING REMARKS

Getting buy-in from the C-suite is a critical challenge that transformation leaders face in initiating change. It's even more daunting in the current environment where the benefits of some projects may not be immediately tangible, and budgets are being held with more caution. This panel brings together experts to share their insights and experiences and discuss real-world examples to help answer the following questions:

 

  • How can you identify and measure key metrics that demonstrate the long-term benefits of transformation projects, to secure buy-in from the C-suite?
  • In what ways can you leverage data analytics and performance metrics to track progress and effectively communicate results to stakeholders to build trust and support for transformation initiatives?
  • What are some strategies for overcoming common obstacles and objections when seeking buy-in for transformation projects, to build a compelling business case and accelerate the success of initiatives?
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Daniella Grayson De Grande

Vice President of Global Technology & Digital Enablement
Thomson Reuters

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David Pflug

Managing Director - Strategic Planning
TIAA

9:20 am - 10:00 am PANEL DISCUSSION: MAXIMIZING THE VALUE OF YOUR ENTERPRISE TECH STACK: STRATEGIES FOR INTEGRATION AND COLLABORATION

As technology continues to rapidly advance, organizations are faced with the challenge of choosing which investments will best benefit their operations. Without a clear strategy, investing in more technology can lead to further inefficiencies, especially if they all work independently and lack synergy. This panel will discuss the importance of a clear investment strategy, exploring case uses and ways to integrate existing technologies. The panelists will delve into this topic through the following discussion points:

 

  • How can organizations identify new use cases for their existing technology investments and leverage them to create additional value?
  • What criteria should companies consider when evaluating new technologies to ensure they are getting the most return on investment?
  • How can organizations identify opportunities for technology integration to further drive efficiency and what challenges might they face in doing so?
  • What is the role of data management and governance in maximizing the value of the enterprise tech stack, and how can companies ensure that their data is being used effectively and securely?

10:00 am - 10:40 am PANEL DISCUSSION: THE POWER OF PRE-TRANSFORMATION PLANNING: BUILDING THAT INTEGRAL FOUNDATION

Jeff Mayer - Chief Strategy Officer, JLL
Michael Dove - Vice President Enterprise Process Excellence & Quality, PSCU

Successful transformation requires more than just jumping in and adopting new technology or investments. The foundation for success lies in pre-transformation planning, strategy, and governance. Rushing into a project can cause more harm than good, making pre-planning crucial to ensuring the success and sustainability of a transformation. In this panel, experts will explore how effective pre-planning can facilitate successful transformation and discuss strategies for achieving this. The panel will focus on the following topics…

 

  • What are the best practices for developing a holistic strategy and organizational structure before starting transformation projects?
  • How critical is pre-transformation planning in achieving successful business outcomes?
  • What are the risks and challenges of adopting new technologies without proper planning and alignment, and how can these be overcome to steer toward success?
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Jeff Mayer

Chief Strategy Officer
JLL

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Michael Dove

Vice President Enterprise Process Excellence & Quality
PSCU

10:45 am - 11:15 am ONE-TO-ONE BUSINESS MEETINGS

11:20 am - 11:50 am ONE-TO-ONE BUSINESS MEETINGS

10:45 am - 11:15 am PEER-TO-PEER NETWORKING

11:20 am - 11:50 am PEER-TO-PEER NETWORKING

10:45 am - 11:50 am THINK TANK: TOO MUCH DATA, NOT ENOUGH FOCUS: USING DATA VISUALIZATION TO HELP FOCUS THE LARGE POOL

Interactive RoundTable Discussion Groups

11:55 am - 12:55 pm CUSTOMER-CENTRICITY IN THE AGE OF SCALING: UPHOLDING PERSONALISED CUSTOMER EXPERIENCE THROUGH TRANSFOMATION AND GROWTH

11:55 am - 12:55 pm WHAT SHOULD LEADERSHIP LOOK LIKE IN TIMES OF CHANGE – HOW CAN THIS CULTURE TRICKLE DOWN TO ALL EMPLOYEES?
Kimberly Eubanks - Senior Director, Global Organizational Effectiveness, VF Corporation
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Kimberly Eubanks

Senior Director, Global Organizational Effectiveness
VF Corporation

11:55 am - 1:25 pm HOW AND WHY SHOULD ESG PLANNING BE EMBEDDED INTO TRANSFORMATION ROADMAPS?

1:00 pm - 2:00 pm NETWORKING LUNCH

2:00 pm - 2:30 pm ONE-TO-ONE BUSINESS MEETINGS

2:00 pm - 2:30 pm PEER-TO-PEER NETWORKING

2:35 pm - 3:05 pm ONE-TO-ONE BUSINESS MEETINGS

2:35 pm - 3:05 pm PEER-TO-PEER NETWORKING

2:35 pm - 3:05 pm THINK TANK: METRICS AND KPIs FOR SUSTAINING BUSINESS TRANSFORMATION TO ENSURE LONG-TERM SUCCESS

3:10 pm - 3:55 pm KEYNOTE PRESENTATION: TACKILING RESOURCE ALLOCATION BY BALANCING EMPLOYEE TIME EFFECTIVELY

Effective resource allocation is crucial to the success of transformation projects, but managing employee time between their regular duties and new tasks can be a complex and delicate balancing act. Our keynote speaker will share their insights on how to optimize employee engagement and involvement in transformation projects while ensuring that core business functions are not compromised. This presentation will aim to address the following:

 

  • How can employee time be managed between undergoing these transformation projects and their day-to-day jobs to ensure they participate fully?
  • What potential business outputs could be impacted by allocating employee time towards transformation tasks and how can the benefits of transformation be ensured to outweigh any potential negative impacts?
  • Why is resource allocation so significant to successful transformations?

4:00 pm - 4:30 pm ONE-TO-ONE BUSINESS MEETINGS

4:00 pm - 4:30 pm PEER-TO-PEER NETWORKING

4:35 pm - 5:05 pm ONE-TO-ONE BUSINESS MEETINGS

4:35 pm - 5:05 pm PEER-TO-PEER NETWORKING

4:35 pm - 5:05 pm THINK TANK: MAXIMIZING THE POTENTIAL OF PROCESS MINING THROUGH EFFECTIVE DATA INPUT AND QUALITY CONTROL

5:10 pm - 5:40 pm ONE-TO-ONE BUSINESS MEETINGS

5:10 pm - 5:40 pm PEER-TO-PEER NETWORKING

5:45 pm - 5:55 pm CHAIRPERSON’S CLOSING REMARKS AND END OF EXCHANGE DAY ONE

6:00 pm - 7:30 pm DRINKS RECEPTION