Driving Operational Excellence Through People, Processes, and Digital Capabilities
19 - 20 October, 2020 | 9:00 AM – 11:40 AM AEDT | Free to Attend
News Articles
Revealed: The Top 5 Hottest Chatbots in Australia
New research identifies the chatbot use cases with the most appeal and who exactly they appeal to (and who they don’t appeal to).
Universities use chatbots to answer routine questions
Increasingly popular with cash-strapped universities, chatbots can rapidly answer routine questions from students (and sometimes staff), saving waiting time on a phone and reducing university labour costs.
7 lessons AGL’s innovation team learnt when building a chatbot
Energy retailer's innovation manager shares the human-centred design thinking and iterative approach behind the group's chatbot
