Driving Operational Excellence Through People, Processes, and Digital Capabilities
19 - 20 October, 2020 | 9:00 AM – 11:40 AM AEDT | Free to Attend
Special Report - The State of Chatbots
This special report on the State of Chatbots details a customer-centric blueprint for implementing, measuring and optimizsng chatbots. Topics include:
- 5 major chatbot mistakes
- 3 signs of a valuable chatbot
- Ways to align chatbots with customer intentions
- Steps to create “omnichannel” bots
- 3 ways chatbots impact the agent experience
- Keys to creating more “intelligent” bots
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