Driving Operational Excellence Through People, Processes, and Digital Capabilities
19 - 20 October, 2020 | 9:00 AM – 11:40 AM AEDT | Free to Attend
The rise of chatbots in Australia: An inside look how 3 organisations are developing and deploying bots to improve customer service and drive efficiency
In
this eBook, Rebecca Armstrong, Deputy
Director at the University of
Canberra, Dennis Chan Manager of Customer Experience Technologies at Transport for NSW and Jaimee Salmon Product Owner of the ‘Virtual
Banker’ and Customer Journeys at NAB; explore the approaches their organisations
are taking to develop the strategy for chatbots, implement bots into existing
operations, and capitalise on ROI to ultimately improve customer service.
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