Start-Ups and SME could pose many advantages for larger companies in a post-COVID-19 environment, particularly those that are developing disruptions to the market. These disruptions can provide organisations with an insight into the direction that consumer/customer behaviour has changed and how they can tap into this opportunity when uplifting digital & business transformation initiatives. Ambreen Mustafa from QBE Insurance Hong Kong will discuss how start-ups and SME could emerge as thought leaders in a post-COVID-19 operations environment, and how emerging insights and data can assist organisations to expand their digital capabilities and improve processes.

·        Understanding how customer preferences have changed and the implications this has on operations.

·        Utilising insights from the start-up ecosystem to inform business transformation strategies and opportunity.

·        Leveraging opportunity and establishing business transformation initiative that will incorporate technology, improve processes and enhance performance amongst your people.