TAFE NSW is an Australian vocational education and training provider, which provides education and training to around 500,000 students in campus, workplace, online, or distance education methods. However, since the emergence of COVID-19 the education provider has undergone a large digital delivery transformation, transferring many of its courses to a complete digital learning offering, in order to provide re-skilling, uptake of over 100,000 new enrolments and fee-free course offerings. In this presentation, Glen Babington will discuss the digitisation project along with the challenges and strategies to increase operational efficiencies and improve processes.

·        Understand how to scale your digital offering in order to accommodate increase uptake in digital activity.

·        Adjust your workforce-operating model in order to support the changes to a digital landscape.

·        Optimising automation capabilities to strengthen and enhance digitalisation of product delivery.