We’re setting the stage by tackling the elephant in the room first: the extraordinary changes that organizations are forced to confront on a continuous basis. Whether embarking on a digital overhaul or other significant organizational shifts, effective change management is essential This discussion will focus on the critical elements of driving transformation in operational excellence. Learn strategies to secure buy-in, overcome resistance and execute major transformations with precision.  

Key highlights: 

• Proven strategies to secure employee buy-in and foster engagement. 
• Best practices for managing resistance and aligning teams with new processes. 
• Effective leadership in navigating both digital and non-digital organizational change. 
• Insights into sustaining momentum and maintaining excellence post-transformation. 

Mary Woods

VP Org Enablement
Warner Music Group

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Ryan Mayer

Head of Healthineer Performance System -Americas
Siemens Healthineers

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Process is at the heart of your business, with the power to make or break customer perceptions and organizational success. And companies today have access to some of the best process technology of the digital age, with tools ranging from AI agents and RPA bots to BPM and BPA. So why do so many still struggle to get it right? Join us to learn what successful companies already know: to achieve better processes, look beyond isolated automations toward a greater vision of end-to-end process orchestration. Learn how to incorporate AI agents, RPA bots, enterprise data and human workers for complete process control. Discover why a unified platform for process orchestration, automation and intelligence is the catalyst for innovation and continuous process improvement.

What you'll learn about:

• How to unify isolated automation technologies for better process outcomes
• Trends in the process automation market and where most businesses stand today
• Key components of unified process orchestration, automation and intelligence platforms

Sponsored by: Appian

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Malcolm Ross

SVP of Product Strategy
Appian

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Keen to learn more about bridging business and IT strategy? We’re taking a closer look at the integration of EA and BPM for operational excellence.

Join us for an exciting session during which Jason from GBTEC and Rizan from Vantage Forward will discuss strategies for creating a synergistic relationship between EA and BPM. They’ll demonstrate how organizations can leverage these frameworks to achieve sustainable growth.

Key insights:

• Understand the critical role of EA in aligning technology with business objectives.
• Explore how BPM tools can streamline workflows and enhance collaboration.
• Hear real examples of successful EA and BPM integration driving transformation.
• Discover how GBTEC’s expertise can guide your organization in navigating change effectively.

Sponsored by: GBTEC

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Jason Gonce

VP of Sales
GBTEC APAC

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Rizan Rizi

Director
& Principal Consultant

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Aaron Adsit

VP of Sales
GBTEC

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Learn how to establish a hyperautomation Center of Excellence (CoE) to drive operational efficiency and innovation across the enterprise. Participants will learn how to structure, implement and scale a hyperautomation CoE to align with business goals and foster a culture of continuous improvement through intelligent automation.

Key highlights:

• Understanding hyperautomation: Its role in digital transformation.
• CoE framework: Steps to build a structured hyperautomation CoE.
• Governance: Ensuring compliance and standardization.
• Technology stack: Selecting tools for scalable automation.
• Roles and responsibilities: Key roles for running the CoE.
• Scalability: Expanding automation across the enterprise.
• Change management: Fostering a culture of automation.
• Measuring success: KPIs to assess CoE impact.

Sponsored by: WNS

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Narendran Thillaisthanam

CTO
WNS Vuram

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Vikram Goyal

Senior Director of ServiceNow CoE
WNS Vuram

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The bane of operational excellence is that every end-to-end process has its weak links in the chain. And those weak links are stretched to the breaking point, particularly during higher-than-average process volume scenarios like the holiday season, the start or end of a school year or open enrollment, among many other situations. The weakest links are often when there are automation gaps that put a significant load of decisions and repetitive manual work onto personnel. While they do the best they can, they are effectively turned into robots pushing data from one system to another, leaving them without the energy to do more high-value, focused work. There’s a better way to leverage both your knowledge workers AND digital workers, to fully unleash end-to-end process excellence. And you can lead that charge to slingshot your operations to an entirely different level of excellence.

The evolution of intelligent automation marks a revolutionary shift from traditional GenAI to action-oriented processes. Agentic AI now transcends basic content generation, functioning as human-centric workers that execute complex tasks alongside human colleagues. These AI agents deliver work outputs with efficiency, accuracy and predictability transforming workplace dynamics and operational excellence.

Key learning points:

• How Agentic AI is transforming automation with significant gains in complex work previously deemed impossible to automate.
• How digital workers now seamlessly complement human teams with greater trust and efficiency.
• Why AI operations must ensure every automated decision has a clear reasoning for every action taken (a "glass box" vs. “black box”).
• How Agentic AI drives operational excellence by providing 24/7 consistent performance, real-time scalability and predictable outcomes across business processes.

Sponsored by: Infocap

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Nathaniel Palmer

CEO
Infocap

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As organizations face an evolving landscape, operational excellence (OPEX) is increasingly seen as vital to success. In fact, almost 50 percent of respondents to the most recent PEX Report survey said they view OPEX and business transformation as a mission-critical strategy to help the organization drive growth, manage turnaround and deliver strategic objectives.

Join us to dive into the key trends shaping OPEX in 2025. From the growing role of CEOs as sponsors of transformation to the rising influence of operations in driving business-wide change, this discussion will provide actionable insights for leaders looking to stay ahead in an era of rapid transformation.

What you'll learn:

• What’s next in process intelligence and automation as it relates to OPEX.
• The increasing impact and consequences of advanced technology like AI.
• The expanding role of the CEO as the key sponsor of OPEX and transformation efforts.
• Why operations is becoming the driving force behind OPEX and enterprise-wide change.
• How to leverage OPEX to improve productivity and efficiency in your organization.

Sponsored by: Nintex

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Wayson Vannatta

Chief Information Officer
Nintex

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Ekaterina "Katie" Curry

Managing Director, Head of Operations, Multifamily/LeaseTrack
Millennial Specialty Insurance

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Michael Hill

Editor
PEX Network

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Join us to explore quantum operations, an emerging approach that redefines how we think about pricing, processes and people. Focus on how to balance precision and emotional detachment with human-centric strategies to create operational environments that are both highly efficient and deeply empathetic. We’ll consider the critical role of technology, data and leadership in shaping this evolution and provide actionable insights to help you navigate the OPEX landscape in 2025 and beyond.

Key highlights:

• Balancing precision and empathy in quantum operations.
• Optimizing pricing with data-driven strategies.
• Reimagining processes for both efficiency and humanity.
• Leading teams in a tech-driven, human-centric environment.

Michelle Pecak

Process Excellence Thought Leader
Founder of Quantum Operations

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Peter Drucker probably requires no introduction. Often referred to as the "father of modern management," he was a renowned consultant, educator and author whose timeless advice can be applied to modern business challenges. In this interactive breakout session, you will be able to turn on your cameras and mic and network with like-minded professionals. You will be presented with real-world business scenarios and asked to consider what advice Peter Drucker might offer. By reflecting on Drucker’s principles of effective management, decision-making and innovation, you will explore how his wisdom can still guide today’s rapidly evolving business landscape. Engage in a collaborative discussion where cameras and mics are on, and let’s uncover how Drucker’s legacy applies to modern challenges. 

Francesca Di Meglio

Producer
PEX Network

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