The bane of operational excellence is that every end-to-end process has its weak links in the chain. And those weak links are stretched to the breaking point, particularly during higher-than-average process volume scenarios like the holiday season, the start or end of a school year or open enrollment, among many other situations. The weakest links are often when there are automation gaps that put a significant load of decisions and repetitive manual work onto personnel. While they do the best they can, they are effectively turned into robots pushing data from one system to another, leaving them without the energy to do more high-value, focused work. There’s a better way to leverage both your knowledge workers AND digital workers, to fully unleash end-to-end process excellence. And you can lead that charge to slingshot your operations to an entirely different level of excellence.

The evolution of intelligent automation marks a revolutionary shift from traditional GenAI to action-oriented processes. Agentic AI now transcends basic content generation, functioning as human-centric workers that execute complex tasks alongside human colleagues. These AI agents deliver work outputs with efficiency, accuracy and predictability transforming workplace dynamics and operational excellence.

Key learning points:

• How Agentic AI is transforming automation with significant gains in complex work previously deemed impossible to automate.
• How digital workers now seamlessly complement human teams with greater trust and efficiency.
• Why AI operations must ensure every automated decision has a clear reasoning for every action taken (a "glass box" vs. “black box”).
• How Agentic AI drives operational excellence by providing 24/7 consistent performance, real-time scalability and predictable outcomes across business processes.