Vikram Goyal

Senior Director of ServiceNow CoE WNS Vuram

Vikram Goyal is a seasoned professional with over 20 years of industry experience in Application Development, Data Engineering, AI, and Analytics. Currently, he serves as the Senior Director of ServiceNow CoE at WNS Vuram. Vikram has a strong background in technology, AI, Low-code, and analytics, and has been involved in various impactful projects throughout his career. 

Day One

11:00 AM How to set up a hyperautomation CoE

Learn how to establish a hyperautomation Center of Excellence (CoE) to drive operational efficiency and innovation across the enterprise. Participants will learn how to structure, implement and scale a hyperautomation CoE to align with business goals and foster a culture of continuous improvement through intelligent automation.

Key highlights:

  • Understanding hyperautomation: Its role in digital transformation.
  • CoE framework: Steps to build a structured hyperautomation CoE.
  • Governance: Ensuring compliance and standardization.
  • Technology stack: Selecting tools for scalable automation.
  • Roles and responsibilities: Key roles for running the CoE.
  • Scalability: Expanding automation across the enterprise.
  • Change management: Fostering a culture of automation.
  • Measuring success: KPIs to assess CoE impact.