Alexis Hippe and Zoe Smith-Paterson have a long history with Signavio. Join this session to find out how they brought their expertise to bear at CareFirst, helping to embed business transformation and a process mindset within a large insurance company. Discover insider tips such as how to find and foster internal champions, the best ways to measure and report successes to skeptical decision-makers, and why the willingness and ability to pivot is vital to success.