Process management and automation expert Paul Hsu has a passion for generating enterprise-wide business value and has improved the experience and productivity of many companies during his career. As part of his trade, Paul believes that in order to achieve operational excellence, it has to be driven by a pursuit of continuous improvement. Paul now works at Nintex to help other companies derive value through process management and automation. He holds a master of business administration degree from University of Virginia.
An enterprise-wide business process management initiative doesn’t mean a one-time process documentation audit for compliance purposes; nor is it a one-time effort to maintain your existing automation processes. And it is certainly not an effort to satisfy leadership team’s project management objectives. Instead, business process management is the practice of improving company performance by managing and optimizing business processes. In doing so, you need to document and continuously improve upon your processes. Doing that successfully overtime is a key component to drive a successful enterprise-wide business process management initiative.