The triad of process, people and technology has always been central to operational excellence (OPEX). However, in the modern era of rapidly advancing technology, siesmic changes in business requirements and unprecedented customer/workforce expectations, this triangular framework has never been more crucial to OPEX success for organizations. Download the infographics for full insights!

Process excellence is in a state of flux as evolving business goals, requirements and technologies impart era-defining shifts on operational excellence (OPEX) and business transformation.

This 2025 Industry Report is a detailed assessment of the current OPEX and business transformation landscape. Drawing upon and examining the results of a recent survey of almost 200 professionals, it paints a comprehensive picture of today’s process excellence environment, enriched by reaction and insight from more than a dozen industry business and thought leaders from across the globe. Featured brands include Mars, Formula E, Millennial Specialty Insurance, Biola University Crowell School of Business and City, University of London.

Key findings include:

• Artificial intelligence (AI) will be the biggest investment area over the next 12 months.
• Almost half of organizations are deploying enterprise-wide OPEX and business transformation.
• OPEX and business transformation are mission-critical in driving growth, managing turnaround and delivering strategic objectives.
• Change management is the leading methodology/solution organizations use to support OPEX and transformation.
• Process improvement is a key focus and investment priority for modern businesses.

Download your copy and explore the core ingredients of successful OPEX and business transformation!