Enterprise Transformation:
Re-Imagining Process, People, Strategy & Operations with a Digital Core
Australia’s #1 Event for Transformation & Operational Leaders 21 Years Running!
13th - 15th October 2025
| Sydney, Australia
Conference Day One: 15 October 2024
8:15 am - 8:45 am
Registration and Coffee
8:45 am - 8:50 am
Conference Producer’s Opening Remarks
8:50 am - 9:00 am
Chair’s opening remarks
Tim Roberts -
Process Excellence Lead,
HSBC
9:00 am - 9:30 am
Undertaking a total end-to-end transformation: Survival, renewal, Success
Demi Stefanova -
Chief Executive Officer,
Quickstep Group
David Johnson - Head of Global, Business Transformation, IFM Investors
Prakul Babhoota - Global Head of Business Transformation, OFX
Tim Roberts - Process Excellence Lead, HSBC
9:30 am - 10:00 am
Transform your Business Processes to unlock Millions of Value
Gerold Laue -
Regional Lead APAC, Value Engineering,
Celonis
Be in the room to discover why processes are the greatest lever for change and the fastest lever for value. There is a great disconnect preventing companies from finding and capturing the value hiding in their business processes. The pace of change in the world has radically accelerated. New technologies like AI and automation have gone from ‘we need to prepare for this becoming a thing’ to ‘how can we deploy this yesterday?’ Customer expectations are rising in every dimension and global events keep pushing businesses to do more with less. And the changes keep coming. New technologies keep emerging, expectations keep rising, the need for greater efficiency keeps growing. In this new world, adaptation is critical to driving value that benefits the customers, the business, and the planet.
• Learn how to bridge that disconnect with Process Intelligence
• Discover why processes are the greatest lever for change and the fastest lever for value.
• Hear examples of Fortune 500 customers realizing millions of value
10:00 am - 10:30 am
Demystifying AI: Empowering Everyone with AI Literacy
Mykhaylo Golovnya -
Senior Advisory Data Scientist,
Minitab
• The fundamental principles of AI and machine learning.
• The impact of AI on operational excellence.
• Ethical considerations and potential biases in AI systems.
• Practical steps to become AI literate and why it matters.
In a rapidly evolving digital world, artificial intelligence (AI) is becoming an integral part of our daily lives. From personalised recommendations on streaming services to autonomous vehicles, AI technologies are reshaping how we interact with the world. But how many of us truly understand the mechanisms behind these smart systems? More importantly, how can we ensure that everyone has the knowledge and skills to navigate this AI-driven future effectively and ethically?
In this session, we will break down the complexities of AI into digestible concepts, making the subject accessible to all. Using case studies from recent customer experiences, we will discuss:
- The fundamental principles of AI and machine learning.
- The impact of AI on operational excellence.
- Ethical considerations and potential biases in AI systems.
- Practical steps to become AI literate and why it matters.
Whether you're a tech enthusiast or simply curious, this talk will offer practical suggestions for understanding and engaging with AI to lead the digital transformation within your organisation.
10:30 am - 11:00 am
Speed networking
11:00 am - 11:30 am
Morning Break and Industry Insight
It’s time to solve your challenge with the input, advice, perspective and experience of your peers!
During this part of the event, attendees attend their pre-selected interactive discussions. Delegates can select 3 x interactive discussion groups, each lasting 30 minutes. Discussion groups are hosted by experts and kept intimate to allow all attendees the opportunity to discuss your most pressing questions in an informal yet constructive approach to problem solving.
INTERACTIVE GROUP DISCUSSIONS
IDG A
11:30 am - 1:00 pm Driving Operational Excellence Through Process Orchestration and Intelligent Automation Darren Cockerell - Head of Solutions Consulting ANZ, SS&C Blue Prism
IDG B
11:30 am - 1:00 pm In Data We Don’t Trust: Breaking Down Barriers To AI Bhavesh Vaghela - Chief Marketing Officer, ActiveOps
IDG C
11:30 am - 1:00 pm Accelerate your Operational Excellence journey with AI enhanced Process Modelling and Mining- How do you use AI to accelerate Continuous Improvement ?
- Have you got a Digital Twin to understand your operations?
- How do you align your strategy to your execution?
IDG D
11:30 am - 1:00 pm How Can Organisations Drive Transformative Change by Leveraging the Advantages of a Process-Led Digital Transformation? Sheree Lacy-Goehring - Process and Journey Optimisation Centre of Excellence Lead, One NZ
1:00 pm - 2:00 pm
Lunch Break and Industry Insight
Enjoy lunch with a side of lively Business Transformation conversation with your peers!
2:00 pm - 2:05 pm
Executive Boardroom Opening Remarks
Penny Bell -
Strategic Projects (Former CTO, Coates),
Balmoral Australia
2:05 pm - 2:35 pm
Thriving Amidst Change: Navigating Industry Shifts with Strategic Transformation
Tim Hogarth -
Chief Technology Officer,
ANZ
2:35 pm - 3:05 pm
Executing Change: Practical Steps for Business Transformation
Ian Nicholls -
Chief Executive Officer,
Explic8
3:05 pm - 3:35 pm
Transforming to a Digitally Enabled Enterprise
Michelle Lue-Reid -
Chief Transformation Officer,
IP Firm
Tighe Wall - Chief Transformation Officer, Contact Energy Ltd
Penny Bell - Strategic Projects (Former CTO, Coates), Balmoral Australia
Mitchell Palmer - Chief Operating Officer, Aussie Industries
Ian Nicholls - Chief Executive Officer, Explic8
Tighe Wall - Chief Transformation Officer, Contact Energy Ltd
Penny Bell - Strategic Projects (Former CTO, Coates), Balmoral Australia
Mitchell Palmer - Chief Operating Officer, Aussie Industries
Ian Nicholls - Chief Executive Officer, Explic8
2:00 pm - 2:30 pm
Designing With AI, In Health Care
Nina Muhleisen -
Founder,
Three6
· Learn the strengths of AI in process improvement
· Showing where humans add value; through creativity, judgement and intuition to drive success
· Overcoming the key challenges in AI implementation
2:30 pm - 3:00 pm
Are You Solving the Right Problem? From Process Optimisation to Process Reimagination
Ravi Ramachandran -
Principal- Global Process Centre of Excellence,
Telstra
Karl Beerenbrock - Head of Transformation, Continuous Improvement & Experience, TPG Telecom
Sanjay Singh - Head of Operational Excellence & Compliance, Toll Group
Sarah Wood - Head of Agile & Continuous Improvement, Zurich Insurance
Tim Roberts - Process Excellence Lead, HSBC
Karl Beerenbrock - Head of Transformation, Continuous Improvement & Experience, TPG Telecom
Sanjay Singh - Head of Operational Excellence & Compliance, Toll Group
Sarah Wood - Head of Agile & Continuous Improvement, Zurich Insurance
Tim Roberts - Process Excellence Lead, HSBC
3:00 pm - 3:30 pm
Setting up your Target Operating Model for Success
Nikhil Kulkarni -
Head of Finance Transformation,
Foxtel Group
- A clandestine or a skunkworks initiative?
- Why transforming through an operating model change does not have to be a clandestine operation
- How to prepare and transition your organisation's mindset for an operating model change
- Can there be unintended consequences, what history tells us and has the prognosis changed over time?
3:30 pm - 4:00 pm
Afternoon Break
Enjoy a coffee and morning snack with a side of lively Business Transformation conversations with your peers!
4:00 pm - 4:30 pm
Making the Moonshot a real shot: Setting a Bold Vision for Transformation and Delivering on its Promises
Tighe Wall -
Chief Transformation Officer,
Contact Energy Ltd
4:30 pm - 5:00 pm
Ensuring Success in Transformation Within A Highly Complex Business Structure:
Demi Stefanova -
Chief Executive Officer,
Quickstep Group
5:00 pm - 5:05 pm
Executive Boardroom Closing Remarks
Penny Bell -
Strategic Projects (Former CTO, Coates),
Balmoral Australia
4:00 pm - 4:30 pm
Enhancing Workforce Efficiency and Knowledge Management through Generative AI
Eric Cheng -
Enterprise Architect,
Komatsu
4:30 pm - 5:00 pm
Exploring Advanced Application of Automation, Robotics and AI For Business Model Innovation
Sam Stark -
Head of Data Science and Analytics,
Endeavour Group
Alicia Bezkhmelnitsyn - Gordon - Senior Financial Planning and Analysis Manager, Stake
Nina Muhleisen - Founder, Three6
Matt Duniam - Enterprise Architect, NSW Department of Customer Service
Tim Roberts - Process Excellence Lead, HSBC
Alicia Bezkhmelnitsyn - Gordon - Senior Financial Planning and Analysis Manager, Stake
Nina Muhleisen - Founder, Three6
Matt Duniam - Enterprise Architect, NSW Department of Customer Service
Tim Roberts - Process Excellence Lead, HSBC
