Download the Sponsorship Prospectus for OPEX Week: Business Transformation Summit ANZ to see how you can get involved, meet and interact with top business transformation leaders in 2025!

Learn about these Top 15 process attributes that will help you undertake proper and accurate process analysis to identify inefficiencies. To learn more about PRIME BPM, click here

Being agile will help you respond swiftly to global political and economical changes, where being productive will make you profitable and efficient while addressing these changes.

Learn how to be productive and agile to beat the competition and drive the customer and employee satisfaction in this eBook from PRIME BPM. To learn more about PRIME BPM, click here

What strategies can organisations use to alter and transform processes to better support the end goal of delivering an excellent customer experience?

To answer this question, the PEX Network recently caught up with five key influencers in process innovation to find out the strategies they are each using to embed customer centricity in operational excellence.

In this eBook, Woolworths, Bupa, ANZ, Virgin Australia and Optus share insight into their businesses approach to putting the customer at the heart of process design and advice for other organisations who are looking to drive customer centricity through process innovation.

Did you know that 91% of operations leaders need to make a significant effort to get insights from their data and are struggling to make critical decisions?

ActiveOps surveyed 850+ operations leaders in financial services from around the globe, to discover the obstacles they face with data and understand where they are on their journey with AI.

Get your copy of the new research titled, Ready or not AI is here, to see the latest trends and how your operations team compares.

What's inside

• Uncover the global business priorities in financial services shaping the year ahead
• Explore the role of data within operations and the many challenges having an impact on decision-making
• Find out who is leading the way with AI adoption and which barriers to overcome to glean the benefits of AI
• Gain comprehensive global and regional insights from leaders in seven countries including the US, Canada, the UK, ROI, South Africa, Australia and New Zealand.
  

Business transformation in Australia and New Zealand (ANZ) covers a vast array of initiatives, often resulting in remarkable success stories. Yet, this journey is laden with challenges that are essential to the transformation process. Navigating these obstacles, learning from failures, and recovering from setbacks are vital for achieving lasting success.

For ANZ transformation leaders, understanding how peers, both locally and globally, handle these challenges is invaluable. Are they facing similar issues? More importantly, how are they leveraging their strategies to overcome these hurdles and drive meaningful change within their organizations? In today’s rapidly evolving landscape, characterized by digital transformation complexities, resistance to change, and data security concerns, effective leadership relies on collaboration and shared insights.

Our latest data report offers ANZ transformation leaders a unique opportunity to benchmark against global peers. This report, drawn from our Business Transformation portfolio, serves as a catalyst for discussions and relationship-building at our Business Transformation conferences.

Download this report to gain:

• A detailed overview of the top challenges faced by attendees of our Business Transformation events.
• Insights into the investment priorities of Business Transformation attendees for the next 6-12 months.

Leverage these insights to enhance your strategies, benchmark against global leaders, and stay ahead in the transformation journey. Don't miss out on this opportunity to learn from your peers and refine your initiatives.

In this exclusive interview, we delve into the innovative operations of Aussie Industries, Australia's leading independently owned skip bin and recycling company.

The Co-Chief Operating Officer provides a comprehensive overview of the company’s role in delivering top-notch environmental and waste management solutions.

Highlighting the integration of GEN AI and data sources like Google Maps, the discussion explores how these technologies contribute to operational excellence by optimising route planning, resource allocation, and sustainability efforts.

Additionally, the interview reveals how AI technologies and LLM-generated insights drive efficiency, cost reduction, and continuous improvement in waste stream management, ultimately enhancing both service quality and environmental impact.

Dive into Erin Cullen's expert strategies for driving operational excellence, enhancing efficiency, and scaling operations at Hawke's Brewing Co. Learn how comprehensive process mapping and innovative practices can transform your business. Download Now to Unlock Exclusive Insights and Best Practices!

Download the highest rate presentations from OPEX Week Australia 2022 - Featuring insights from Graham Christie and Sarah Coughlin .

Gain valuable insights on:

• The keys to successful world-class transformation in today's challenging environment
• The changing landscape of business transformation with confidence
• Ambitious change agenda using proven leading practices
• Optimizing your organizational structure for maximum operational efficiency
• Overcoming stakeholder and team lethargy to ignite your OPEX program's success

Crucial to any operational transformation  is a balance between processes that bring efficiency and the people that enable them. So then, the question on every CEO’s lips in today’s digital age – what is more important - people, or process?

Should we be more focused on the ‘right’ talent acquisition and development, or on putting new processes in place to speed up our operations and then developing those? What truly has an impact on whether your organisation is successful and accomplishes breakthrough innovation success?

Ahead of OPEX Week Australia 2019 we explore these questions in detail, with the aim of unearthing whether people, or process should be your priority. 

A PEX Network Exclusive Interview with Penny Cortez, Director, Cultural Transformation and Change Management, Chevron Upstream

Penny Cortez, Director, Cultural Transformation and Change Management at Chevron Upstream and key speaker at OPEX Week Australia,  led the cultural transformation effort for one of Chevron’s largest business units in Africa. In this interview she speaks to Andrea Charles, Senior Editor for the PEX Network about transforming global businesses through cultural change and the impact this is having on operational efficiency. Cortez also shares her top tip for effectively leveraging the power of culture to achieve more sustainable transformations and five opportunities for improvement to better align people and process.

With hybrid work models becoming a permanent fixture in business today, organizations require a complete shift in focus around process optimization and employee engagement.

The PEX Report 2022 showcases the results of our annual global-state-of-the-industry survey, which informs us on current process challenges, priorities and investments over the next 12 months.

Featuring exclusive analysis and commentary from process experts at the LEGO Group, JP Morgan Chase & Co. and DHL, the report provides a benchmark for organizations currently undergoing their own operational excellence (OPEX) journey.

Open Orbit is Expertise Automation technology for business process improvement in enterprises. It is like a “GPS” for process efficiency, guiding users from problem to remedy. Welcome to our white paper series containing actionable insights for running better business processes

Strategy execution very often fails because of alignment problems. If the strategic vision is not translated into an operating model and a way of working, executive managers have a hard time defining concrete targets for their managers and KPIs to measure their success.

Download this exclusive report to explore;

• Why strategy executions fail so often
• What can you do to avoid this kind of failure
• How to drive adoption in your organisation through alignment of enterprise resources

The concept of operational excellence, and an understanding of its transformative powers, is not new to Australian businesses though. For decades, operational excellence has been recognised as a key way to lower costs, increase efficiency and improve customer satisfaction.

But in 2019, the rapid pace of change, evolving customer expectations and the emergence of new technologies is driving extraordinary shifts in the scope, value and capability of operational excellence programs across Australia.

Ahead of OPEX Week Australia 2019, we take a look at how emerging operational excellence initiatives are helping overcome mounting challenges and bridge the gap between customer expectations and business capabilities. We explore these initiatives through OPEX transformations from four different sectors; Transport, Utilities, BFSI and Media.   

Ahead of OPEX Week Australia we take a look at some of the best content pieces from our sister events around the globe.

Sharing insights from Europe, the UK, Canada and the USA, this content wrap report aims to give you insights into the operational excellence best practice strategies from around the globe.

Download to read insights from:

• Uber
• LEGO
• Rio Tino
• The National Health Scheme
• Commerce Bank 

We recently spoke with Natalie Gillam, GM of Business Transformation and Technology, Nextt Group, to understand more about leading and executing a business and digital transformation strategy.

Get your copy of the interview to explore:

• Nextt Group’s digital transformation initiatives
• Challenges faced during implementation
• Effective ways to drive continuous improvement
• Key trends and opportunities
  

In this interview from OPEX Week Australia 2017, Michelle Lue-Reid, Former General Manager, Run Enterprise Services at the Commonwealth Bank explores how organisations can shift from an efficiency and cost reduction mindset to align process with business strategy.

Ahead of OPEX Week Australia 2019 we chat with Prakhar Mehrotra, Senior Director of Machine Learning at Walmart, USA. Prakhar, who was previously Head of Data Science at Uber as well as Senior Data Scientist at Twitter, explores how Walmart is harnessing AI and data analytics to drive profits and customer experience. 

In this interview, Ana Marinkovic, Former Head of Transformation at ANZ and current Chief Operating Officer of Opteon shares the steps she had taken to implement this revolutionary agile model and the benefits that it needs to bring to the business.

In this video interview Michelle Lue-Reid, Former General Manager, Run Enterprise Services at the Commonwealth Bank explores how organisations can shift from an efficiency and cost reduction mindset to align process with business strategy.