Enterprise Transformation:
Re-Imagining Process, People, Strategy & Operations with a Digital Core

 Australia’s #1 Event for Transformation & Operational Leaders 21 Years Running!

13th - 15th October 2025  | Sydney, Australia

How Service NSW Implemented a Circular Service Continuous Improvement Model to drive customer centric process improvements

How Service NSW Implemented a Circular Service Continuous Improvement Model to drive customer centric process improvements
In this case study, Steven Issa, Head of Operations at Service NSW shares the digital and cultural transformation required to implement a new operating model and how data can be harnessed to drive operational excellence for both the business and customer.


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