Crucial to any operational transformation  is a balance between processes that bring efficiency and the people that enable them. So then, the question on every CEO’s lips in today’s digital age – what is more important - people, or process?

Should we be more focused on the ‘right’ talent acquisition and development, or on putting new processes in place to speed up our operations and then developing those? What truly has an impact on whether your organisation is successful and accomplishes breakthrough innovation success?

Ahead of OPEX Week Australia 2019 we explore these questions in detail, with the aim of unearthing whether people, or process should be your priority.