Enterprise Transformation:
Re-Imagining Process, People, Strategy & Operations with a Digital Core
Australia’s #1 Event for Transformation & Operational Leaders 21 Years Running!
13th - 15th October 2025
| Sydney, Australia
Martin Fletcher
GM Customer Process Transformation Bupa
Martin Fletcher is a Process Transformation executive at BUPA APAC, focusing on customer-centric, end-to-end process management in the Health Insurance division. A Lean Six Sigma Master Black Belt with over 30 years of experience, he has driven profitable start-ups, market expansions, and significant business improvements across major corporations.
Conference Day Two: 16 October 2024
12:00 PM Adapting Transformation Strategies to Meet Evolving Customer Needs
· How have customer needs and requirements changed?
· How have transformation goals evolved for companies and how are you changing our transformation approach?
· How to design new processes for customers and employees who work in very different ways today?
Check out the incredible speaker line-up to see who will be joining Martin.
Download The Latest Agenda
