On the path to operational excellence and in pursuit of business transformation, Design Thinking offers a way for implementers of change to apply a systematic approach to handling problems and generating solutions, while encouraging ‘out of the box thinking’ that results in the creation of the right features for the right people.

Here, we explore the key principles of the Design Thinking discipline and share exclusive insight from OPEX Week: Business Transformation World Summit 2020 speakers Monica Stitt, Former Director Strategy, Planning and Program Operations at Amway, and Rob Kenny, Senior Director Operational Excellence at Moderna, who share how Design Thinking has helped move their own transformation projects toward success.