People are the most determining cog in the finely-tuned machine that is business transformation. Regardless of the level of detail put into the implementation of advanced technology, streamlined processes and detailed analytics, it is the people’s adoption of these tools that allows their potential to be realized.

Transformational leadership is an approach whereby leaders drive change by encouraging, inspiring and motivating employees to help shape the future success of the organization.

With insight from OPEX Week 2020 speakers Renaud Fournier, Vice President and Chief Transformation Officer at Wiley and Sonia Singh, Leadership Coach and Associate Director of Cultural Transformation & Strategic Engagement at Optum, we explore the how leaders can overcome obstacles and drive real change through the principles of transformational leadership.