THE WORLD'S NO.1 ONLINE OPEX AND
BUSINESS TRANSFORMATION EVENT SERIES

25 - 26 May, 2021 | Online | Time Zone EST

FREE REGISTRATION

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Jose Teixeira

Director of Process Management and Center of Excellence Ericsson

Jose is responsible to manage Ericsson`s North America process community and Center of Excellence, focusing on paving the way for a fast and sustainable Digital Transformation. This includes building all processes capabilities, change management, competence development and strong governance. All this driven towards improved Customer Experience and Digital Transformation.

Jose previously held various roles as Improvement and Change Manager, was driver at many different types of improvement projects in most of Ericsson`s business capabilities / processes, including network service delivery, managed services, digital services, supply, sales, finance and HR. Also, dealing directly with different Customers cross the seas.

Joined Ericsson in 2004 and holds an Electronic Engineering Degree (2006), post graduated on Project Management (2008) and Masters in business management (2014). Also, he is Lean Six Sigma Black Belt Certified (2014) and SAFe Agilist certified (2019).

Keynotes- May 25th (All timings in EST)

10:00 AM Digital transformation accelerated for business impact: Connecting customer, employee and new ways of working through automation, machine learning and an agile mindset

At Ericsson, 85% of the company are working remotely, requiring more robust and accurate systems supporting transformation at all levels. They have also taken a hard look at the current ways of working to examine what changes are required to fit better for the new world. This case study will share practical steps they have taken in digital transformation to achieve real business impact:

· What are the key pillars in the Ericsson digital transformation?

· Sharing practical examples of levering technologies in driving real impact in business value: RPA, ML, AI, Data mining

· Redefining the roles and skillsets for people to fit the new flow: Managing behavior, competence and culture in a continuous changing environment

· How to balance the pillars towards a successful Digital transformation

Check out the incredible speaker line-up to see who will be joining Jose.

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