Operational excellence spans a wide range of initiatives, often producing impressive success stories. However, it’s essential to recognize that this journey is not without its challenges. These obstacles are, in fact, integral to the transformation process, providing critical insights that shape the path to success. How you address these challenges, learn from setbacks, and adapt to new lessons ultimately defines your capacity to create enduring impact.

In facing these challenges, it’s vital to understand how other transformation leaders are approaching similar hurdles. Are they encountering the same barriers? More importantly, what strategies are they using to overcome these obstacles and drive meaningful change within their organizations?

In today’s rapidly evolving landscape—marked by the complexities of digital transformation, organizational resistance, and data security concerns—it’s clear that effective leadership relies on collaboration and shared knowledge.

This data report provides a unique opportunity to explore the experiences of business transformation leaders within our Business Transformation portfolio.

Download the report for exclusive insights, including:

• A comprehensive overview of the top challenges faced by attendees of our Business Transformation events
• Insights into the key investment priorities of Business Transformation leaders for the next 6-12 months

With twenty-five years of industry evolution under our belt, at OPEX Week: Business Transformation World Summit 2024, we are celebrating our past and looking boldly into the future. Sameer Anand, Director of Enterprise Business Agility Transformation for BAE Systems, and Carolyn Lum, Vice President of Operational Excellence at Philip Morris International (PMI) will lead you through an exploration of the transformations and advancements that have influenced our industry, and the key strategies and insights vital for safeguarding businesses in the future.

Hollimarie Montijo, Head of Process & Tools Americas at Alstom holds a significant position in steering change that aligns with larger industry shifts, ensuring substantial organizational change with full support from the entire company. Ahead of OPEX Week: Business Transformation World Summit 2024, we spoke exclusively to her about Alstom’s remarkable journey towards enterprise re-invention and the changes she has witnessed throughout her career.

Process reimagination necessitates a thorough grasp of customer needs, market trends, and new technologies. We surveyed over 750 business process leaders, to discover the biggest challenges they’re facing with moving from process improvement to process reimagined, the areas they are investing in in 2024, how they’re measuring success, and key advice for leaders who are facing similar waters.

The #OPEXWeek team have compiled our favourite brand new, never seen before, content into an exclusive resource bundle. Download your copy now to have access to:

1. Reimagining Process Excellence: A Vision For 2024 and Beyond
A Benchmarking Report packed with statistics and insights from over 750 business process leaders

2. Innovation in Motion: Alstom’s Journey from Business Transformation to Enterprise Re-Invention
An interview with Hollimarie Montijo, Head of Process & Tools at Alstom

3. The Ultimate Transformation Tips: 5 Do’s & Don’ts
A top tips infographic by Jacques McGregor, Vice President – Digital Transformation at Marathon Petroleum Corporation

Packed with easy-to-digest statistics, this Visual Analytics Workbook will give you a holistic overview into the Global State of Enterprise Transformation & Operational Excellence, delving into topic areas such as:

• Digital First to Digital Core
• The Race for Talent to Lead a Future-Ready Workforce
• Process Improvement to Process Reimagined
• Business Transformation to Enterprise Re-Invention
• Developing and Scaling Change Management

Download your copy today to help elevate your 2024 transformation strategy and learn how your peers are reimagining process, people and strategy with a digital core! >>

Uncover strategies, unlock the power of adaptability, and understand the essence of thriving in today's business world with exclusive insights from industry expert Jacques McGregor, VP - Digital Transformation at Marathon Petroleum Corporation. 

The emergence of generative AI combined with inflation, supply chain disruptions and geopolitical turbulence has ushered in a new era for operational excellence. Heading into 2024, operational excellence teams will be front and center as organizations look to embrace innovation and navigate continued market volatility.

PEX Report 2024 showcases the results of our annual global-state-of-the-industry survey of over 250 operational excellence leaders, which informs us on current process challenges, priorities and investments over the next 12 months. Featuring exclusive analysis and commentary from process experts at Nestle Health Services, Newell Brands and AIB, the report provides a benchmark for organizations currently undergoing their own operational excellence and digital transformation journeys.

Download PEX Report 2024 to:

• Benchmark against your peers on strategic priorities, technology investments, transformation techniques and decade-defining challenges
• Discover how companies like Swiss Re Corporate Solutions are doubling down on traditional process excellence techniques such as Kaizen, BPM and Lean Six Sigma to pave the way for cutting-edge innovation, reinvent the customer experience and boost growth
• Find out how to harness the power of generative AI ethically, safely and without compromising the human experience
• Read how Johnson & Johnson built and evolved its process intelligence CoE into the "brains of the business"

The convergence of generative AI, economic fluctuations, supply chain disruptions, and geopolitical turbulence has set the stage for a groundbreaking era of operational excellence. As we venture into 2024, the spotlight shines on operational excellence teams, pivotal as organizations embrace innovation and navigate the unpredictable market landscape. Introducing the PEX Report 2024 North America! This annual report unveils the insights gleaned from a comprehensive global survey of over 250 operational excellence leaders. With expert analysis and commentary from industry trailblazers at Johnson & Johnson, Swiss Re and Bosch, this report serves as a benchmark for organizations embarking on their own transformative journey towards operational excellence and digital transformation.

Download the PEX Report 2024 North America to:

• Benchmark your strategic priorities, technological investments, transformation techniques, and challenges against your peers
• Unearth how industry leaders like Swiss Re Corporate Solutions are doubling down on time-honored process excellence methodologies such as Kaizen, BPM, and Lean Six Sigma to fuel cutting-edge innovation, revolutionize the customer experience, and drive exponential growth
• Unlock the ethical and safe utilization of generative AI, harnessing its power without compromising the human experience
• Immerse yourself in the captivating story of how Johnson & Johnson forged and evolved its process intelligence Center of Excellence into the very "brains of the business" 
  

For years, the PEX Report has been the flagship annual publication of PEX Network, informing and inspiring the process excellence community. Dive into the wealth of knowledge offered by the PEX Report series:

• PEX Report 2023
• PEX Report 2022
• PEX Report 2021
• PEX Report 2020

Prepare to be captivated by the future of operational excellence!

Ahead of this year’s OPEX Week: Business Transformation World Summit 2024, we spoke exclusively to Dr. Charles Brandon, Director, Process Improvement Program Office, HQDA, Office of Business Transformation, about one of his digital transformation initiatives that failed and why. This can help you identify potential risk areas and increase the chances of your digital transformation being a success.

Read more and discover:

• How to identify and assess problems that lead to digital transformations failing

• The key lessons Dr. Charles learnt from his failed digital transformation and how these lessons influenced his approach to subsequent digital transformations

• The key factors which differentiate a successful digital transformation from a failure

• Advice on how leaders can increase the chances of digital transformation success

The technology space has been evolving for the past 20 years from simple to now complex business process management (BPM) suites and tools, and workflow process automation solutions. In addition, data analytics services and solutions, robotic process automation (RPA), ai/ ml technology, as well as process mining, have been gaining huge momentum in the process improvement space over the past 6-7 years. These remain leading digital transformation technologies and have become an essential toolkit for growing and mature companies to implement in different areas to drive business process transformation, operational intelligence, operational effectiveness and performance.

Digital transformation benefits, such as developing a competitive edge, have become a huge driving force for companies. Transformation is a must, yet digital transformation tools and technologies are constantly evolving meaning the digital transformation leader needs to stay on top of these new trends, so they do not get left behind.

Ahead of the OPEX Week: Business Transformation World Summit 2024, we asked over 1000 transformation leaders to evaluate the key technologies that make up the essential digital transformation toolkit, to help you drive your digital adoption, operational intelligence, agile change management and business transformation in the new world.

Read more and discover:

• The digital transformation tools companies are investing in over the next 6-12 months
• The key strategies to drive agile digital transformation
• The technologies which proved most successful for driving enterprise digital transformation
• The technologies which saw unforeseen digital transformation challenges

Download the full toolkit here! >>>

Leading companies are investing more than ever in their cultural transformation projects and in total experience transformation to redefine and improve employee experience and customer experience. But this is just the tip of the iceberg for transformation leaders and in many cases an in-depth, agile transformation strategy is yet to be determined.

Ahead of the OPEX Week: Business Transformation World Summit 2024, we spoke exclusively to Aditya Kejriwal, Customer Experience, Product Management and Business Transformation leader, Cardinal Health, Tina Dinger, Senior Vice President Head of Enterprise PMO, Northwest Bank and Stacie Ruen, Global Culture and People Development, General Motors, about the best ways to revolutionize your end to end customer experience, to help you drive your business transformation in the new world.

Download the full report here! >>>

Ahead of the OPEX Week: Business Transformation World Summit 2024, we surveyed over 400 business transformation and operational excellence leaders to find out how you can increase efficiency, maximise resilience, and position your organisation for scalability and growth. 

Read more and discover: 

• The current state of business transformation in the industry 
• The transformation areas companies are investing in over the next 6-12 months 
• The leading drivers and prominent methods for process transformation 
• The greatest challenges and key strategies of strategic transformation 
• The top tools/technologies and how to best utilise these tools/technologies for digital transformation 
• The key initiatives for driving culture transformation 
• The predictions for the future of the workplace 

Download the full report here >>>

OPEX experts, business transformation specialists and change management leaders within financial services now have access to a plethora of powerful tools, methodologies, technologies and services to drive change at an aggressive rate. However, there are regulatory obstacles, resource allocation and risk factors to be addressed, such as grey areas surrounding automation and digital transformation regulations, and the risk of allocating resources to projects that may no longer be compliant with continuously changing regulations. Critical questions are yet to be answered on how to drive diversity and blend an eclectic mix of people, improve efficiency without sacrificing business output, automate processes and use technology to keep businesses agile. All of these factors have made OPEX in financial services more important now than ever before.

Ahead of the OPEX Week: Business Transformation World Summit 2024, this comprehensive industry report will provide you with the unique opportunity to explore digital transformation, change management, and diversity within financial services. It will also delve into the impact of the pandemic and what the future holds for OPEX in financial services.

Download the full report here >>>