For years, the prestigious annual Global OPEX and Business Transformation Awards have been a beacon of recognition, honouring innovators who have led exceptional operational excellence and business transformation initiatives within their organizations. The 2024 OPEX and Business Transformation Awards in Miami epitomized this tradition, serving as an authentic celebration of transformational excellence!

We had the pleasure of the winners of our Best Digital Transformation Initiative Award 2024, Natasha Osborne, Global Head of Corporate Services, Allianz Commercial and Kathy Nevel, AVP North America Claims Services, Allianz Commercial to gain insights into their winning project, their advice to upcoming applicants, and what they are most looking forward to at OPEX Week 2025.

For years, the prestigious annual Global OPEX and Business Transformation Awards have been a beacon of recognition, honouring innovators who have led exceptional operational excellence and business transformation initiatives within their organizations. The 2024 OPEX and Business Transformation Awards in Miami epitomized this tradition, serving as an authentic celebration of transformational excellence!

We had the pleasure of the winners of our Best Continuous Improvement System Winner, Jesper Kronborg Pedersen, Director, IT Solutions in QM&HSE, Siemens Gamesa Renewable Energy, to gain insights into his winning project, his advice to upcoming applicants, and what he is most looking forward to at OPEX Week 2025.

AI and machine learning are transforming business process management (BPM) by enhancing automation, intelligent decision-making, and process optimization. Generative AI, in particular, drives data mining, actionable insights, and predictive analytics, significantly advancing BPM capabilities. With this in mind, we would like to share this infographic containing 10 essential insights that business leaders should be aware of regarding AI-enabled BPM in 2024. 

Organizations are constantly pushed to develop state-of-the-art products, services, and business models that not only meet market demands but also outpace competitors. Yet, innovation alone isn’t enough. Without a solid foundation of process improvement, even the most groundbreaking ideas can falter in execution. Understanding the relationship between process improvement and innovation is crucial—they are two sides of the same coin, each reinforcing the other to achieve performance at scale.

Ahead of OPEX Week: Business Transformation World Summit 2025, Dr. Charles Brandon, Director of Army Business Process Improvement/Reengineering at the Office of Enterprise Management (SAUS-OEM), shares his insights on how process improvement and innovation, when effectively and systematically integrated, create a unique and formidable synergy that transcends limitations.

Download this piece to learn more about:

• The Symbiotic Relationship Between Process Improvement and Innovation: Discover how these two constructs complement each other to drive sustainable growth and efficiency.
• Accelerating Innovation Cycles: Lessons from the Military: Gain insights into military strategies that can be applied to accelerate innovation cycles within your organization.
• Operationalizing Innovation at Scale: Learn practical approaches to implementing innovation at scale, ensuring that new ideas are not only developed but also effectively executed.

Download and read this insightful piece by Dr. Charles Brandon to unlock the secrets of integrating process improvement and innovation, and propel your organization to new heights of performance and success.

The #OPEXWeek team have compiled our favourite brand new, never seen before, content into an exclusive resource bundle. Download your copy now to have access to:

1. Reimagining Process Excellence: A Vision For 2024 and Beyond
A Benchmarking Report packed with statistics and insights from over 750 business process leaders

2. Innovation in Motion: Alstom’s Journey from Business Transformation to Enterprise Re-Invention
An interview with Hollimarie Montijo, Head of Process & Tools at Alstom

3. The Ultimate Transformation Tips: 5 Do’s & Don’ts
A top tips infographic by Jacques McGregor, Vice President – Digital Transformation at Marathon Petroleum Corporation

The AI revolution is here, transforming enterprises like never before! As leaders, your mission is to navigate this exciting new reality, evolving strategies and skillsets to tackle unprecedented challenges.

While AI and Generative AI drive this transformation, technology itself is not the ultimate goal. Experienced change leaders must balance technology with people-centric approaches to build lasting transformation. This involves integrating AI into existing approaches and reimagining business models to be future-ready. To meet these challenges, companies must upscale technology adoption, upskill their workforce, and uplift their transformation programs.

Our latest interactive whitepaper, “Artificial Intelligence: The Top Data, AI, and Process Intelligence Trends in the U.S.,” provides the most up-to-date research for the top five industries: healthcare and life sciences, financial services and insurance, energy and utilities, technology, and consumer packaged goods (CPG). This comprehensive overview covers the latest trends and key data for each industry and the interactive format will enable you to dive deeper into the trends and data move relevant to your industry.

Download this piece to learn more about:

• Industry-Specific AI Trends: Explore the latest AI trends tailored to healthcare and life sciences, financial services and insurance, energy and utilities, technology, and CPG.
• Key Data Insights: Access crucial data highlighting the current state and future projections of AI and process intelligence in these industries.

Packed with easy-to-digest statistics, this Visual Analytics Workbook will give you a holistic overview into the Global State of Enterprise Transformation & Operational Excellence, delving into topic areas such as:

• Digital First to Digital Core
• The Race for Talent to Lead a Future-Ready Workforce
• Process Improvement to Process Reimagined
• Business Transformation to Enterprise Re-Invention
• Developing and Scaling Change Management

Download your copy today to help elevate your 2024 transformation strategy and learn how your peers are reimagining process, people and strategy with a digital core! >>

The journey to digital transformation is complex, involving a myriad of tools and technologies designed to streamline processes, enhance productivity, and drive innovation.

This Fact Sheet will take you back to school and provide a comprehensive overview of the essential methodologies and technologies that are shaping the future of business operations. From Process Mapping and BPM Suites to Low-Code and No-Code platforms, and from RPA and Process Mining to the latest in Data Analytics and Generative AI, this guide will equip you with the knowledge to navigate and leverage these transformative tools effectively.

Download this fact sheet to learn more about:

• Understanding Methodology Development Technologies: learn how tools can visualize workflows, identify inefficiencies, and drive continuous improvement.
• Insights into End-to-End Process Improvement Tools: learn which tools can automate repetitive tasks, enhance productivity, and ensure compliance.
• Knowledge of Popular and Emerging Technologies: explore the transformative potential of current technology and how they can improve decision-making, foster innovation, and optimize various business processes.
  

We are in the midst of a transformative era – the age of AI has arrived, and it is transforming the landscape of enterprise innovation and evolution. Today, the role of the transformation leader is more pivotal than ever, undertaking the role of a navigator through the complexities of this new reality.

We are thrilled to present the first instalment of our exclusive interview series with the Advisory Board members for OPEX Week: Business Transformation World Summit 2025. Join us as Samantha Johnson, SVP & Enterprise Change Management Executive Strategy, First Citizens Bank shares her insights, challenges, experiences, and strategies for future-proofing their business models. 

Download this interview to discover more about:

• Interpretations of the dichotomy of AI in transformation as a tool and driving force
• The strategies implemented to effectively roadmap, implement and deliver transformation value
• The challenges faced in adopting AI and combining it with Operational Excellence
  

Leading companies are investing more than ever in their cultural transformation projects and in total experience transformation to redefine and improve employee experience and customer experience. But this is just the tip of the iceberg for transformation leaders and in many cases an in-depth, agile transformation strategy is yet to be determined.

Ahead of the OPEX Week: Business Transformation World Summit 2024, we spoke exclusively to Aditya Kejriwal, Customer Experience, Product Management and Business Transformation leader, Cardinal Health, Tina Dinger, Senior Vice President Head of Enterprise PMO, Northwest Bank and Stacie Ruen, Global Culture and People Development, General Motors, about the best ways to revolutionize your end to end customer experience, to help you drive your business transformation in the new world.

Download the full report here! >>>

In today’s data-driven world, marked by rapid technological advancements and economic pressures, leaders within our Business Transformation Community are under greater pressure than ever to drive transformation that yields tangible business value. This is no small feat. As the focus shifts from theoretical discussions about AI to the practicalities of its integration, a new set of challenges has emerged that leaders must address.

This infographic highlights the top 10 trends and the associated challenges that our Business Transformation Community leaders are currently navigating when implementing AI technologies within their organizations.

Use this infographic as a strategic guide to successfully deploying AI, learning from past missteps, and charting a clear path forward in this transformative technological era.

In today’s rapidly evolving business landscape, the ability to manage, lead, and inspire change is critical for success. In this insightful discussion, Paul Suett, Director, Supply Chain Distribution & Logistics, Northwestern Memorial Health Care, Amol Dharmadhikari, Vice President, Operational Excellence, Expedia Group and Stephen Donne, Head of Transformation Delivery, Nottingham Building Society unveil the game-changing strategies that leaders can harness to steer through transformative times with confidence and success.

Delve into this case study to learn more about:

• Fostering team engagement
• Leveraging AI
• Balancing people-centric leadership with technology-driven innovation 

Learn practical advice on building resilient teams, guiding your organization through disruptive changes, and effectively communicating a vision that inspires action across all levels.