Get Ready for the Biggest OPEX Week Ever! 

With a brand-new festival theme, this year’s OPEX Week is set to be the largest yet, featuring over 600 transformation leaders and their teams. This is the must-attend event of the year to perfect your 2025 transformation strategy alongside the industry’s top minds.

Attendees include Presidents, Chiefs, and Managers of Transformation from prestigious organizations such as U.S. Bank, Sephora, Roche, New York Life, McKinsey & Company, L’Oréal, JPMorgan Chase & Co, McDonald’s, Mars, SeaWorld, Goldman Sachs, General Motors, U.S. Army, eBay, Coca-Cola Company, Bank of America, Air Canada, and many more!

Don’t miss out on this unparalleled opportunity to connect with industry leaders and innovators. Check out our attendee list for the full details of who will be in the room!

Leading transformative change through vision and strategy. This infographic brings together the wisdom and experiences of leading CTOs at Walmart, MIT, the Medical University of South Carolina, plus more, offering a deep dive into the strategies that have driven their successes, the lessons learned from their failures, and the advice they offer to peers and aspiring leaders.

Download this infographic to learn more about:

• Why this is a pivotal moment for CTO's: As new technologies are continuously reshaping industries, the responsibilities of CTO's are increasingly focused on process re-design to support people and encourage a culture of agility •
• How CTO's can maximize their impact on transformation journeys: Discover how leading CTO's are implementing processes to improve performance trajectory and build organizational resilience.
• Key priorities for CTO's in the current economy: Learn about the new strategies and tools that support people in transitioning times and focus on continuous learning

This is your opportunity to gain valuable knowledge and inspiration from the industry’s best. Don’t miss out on insights that will help you tackle today’s challenges and prepare for tomorrow’s opportunities.

In today’s rapidly evolving business landscape, the ability to manage, lead, and inspire change is critical for success.

This insightful discussion with Paul Suett, Director of Supply Chain Distribution & Logistics at Northwestern Memorial Health Care, Amol Dharmadhikari, Vice President of Operational Excellence at Expedia Group, and Stephen Donne, Head of Transformation Delivery at Nottingham Building Society, unveils game-changing strategies for leaders to navigate transformative times with confidence and success.

With a focus on:

• Fostering team engagement
• Curating people-first strategies in the age of AI
• Balancing people-centric leadership with technology-driven innovation 

Learn practical advice on building resilient teams, guiding your organization through disruptive changes, and effectively communicating a vision that inspires action across all levels. This discussion emphasizes the importance of a human-centric approach to transformation, ensuring that AI strategies enhance rather than overshadow the people at the heart of your organization.

AI and machine learning are transforming business process management (BPM) by enhancing automation, intelligent decision-making, and process optimization. Generative AI, in particular, drives data mining, actionable insights, and predictive analytics, significantly advancing BPM capabilities. With this in mind, we would like to share this infographic containing 10 essential insights that business leaders should be aware of regarding AI-enabled BPM in 2024. 

Organizations are constantly pushed to develop state-of-the-art products, services, and business models that not only meet market demands but also outpace competitors. Yet, innovation alone isn’t enough. Without a solid foundation of process improvement, even the most groundbreaking ideas can falter in execution. Understanding the relationship between process improvement and innovation is crucial—they are two sides of the same coin, each reinforcing the other to achieve performance at scale.

Ahead of OPEX Week: Business Transformation World Summit 2025, Dr. Charles Brandon, Director of Army Business Process Improvement/Reengineering at the Office of Enterprise Management (SAUS-OEM), shares his insights on how process improvement and innovation, when effectively and systematically integrated, create a unique and formidable synergy that transcends limitations.

Download this piece to learn more about:

• The Symbiotic Relationship Between Process Improvement and Innovation: Discover how these two constructs complement each other to drive sustainable growth and efficiency.
• Accelerating Innovation Cycles: Lessons from the Military: Gain insights into military strategies that can be applied to accelerate innovation cycles within your organization.
• Operationalizing Innovation at Scale: Learn practical approaches to implementing innovation at scale, ensuring that new ideas are not only developed but also effectively executed.

Download and read this insightful piece by Dr. Charles Brandon to unlock the secrets of integrating process improvement and innovation, and propel your organization to new heights of performance and success.

The AI revolution is here, transforming enterprises like never before! As leaders, your mission is to navigate this exciting new reality, evolving strategies and skillsets to tackle unprecedented challenges.

While AI and Generative AI drive this transformation, technology itself is not the ultimate goal. Experienced change leaders must balance technology with people-centric approaches to build lasting transformation. This involves integrating AI into existing approaches and reimagining business models to be future-ready. To meet these challenges, companies must upscale technology adoption, upskill their workforce, and uplift their transformation programs.

Our latest interactive whitepaper, “Artificial Intelligence: The Top Data, AI, and Process Intelligence Trends in the U.S.,” provides the most up-to-date research for the top five industries: healthcare and life sciences, financial services and insurance, energy and utilities, technology, and consumer packaged goods (CPG). This comprehensive overview covers the latest trends and key data for each industry and the interactive format will enable you to dive deeper into the trends and data move relevant to your industry.

Download this piece to learn more about:

• Industry-Specific AI Trends: Explore the latest AI trends tailored to healthcare and life sciences, financial services and insurance, energy and utilities, technology, and CPG.
• Key Data Insights: Access crucial data highlighting the current state and future projections of AI and process intelligence in these industries.

Process excellence is in a state of flux as evolving business goals, requirements and technologies impart era-defining shifts on operational excellence (OPEX) and business transformation.

Amid the drive towards modernization, innovation and sustainability, organizations face a perfect storm of opportunity and challenge as they seek not only to remain competitive but also surpass ambitions and differentiate themselves in demanding markets.

PEX Network’s State of the Industry Report 2024/25 is a detailed assessment of the current OPEX and business transformation landscape. Drawing upon and examining the results of a recent survey of almost 200 professionals, it paints a comprehensive picture of today’s process excellence environment, enriched by reaction and insight from more than a dozen industry business and thought leaders from across the globe.

Key Findings Include:

• Artificial intelligence (AI) will be the biggest investment area over the next 12 months.
• Almost half of organizations are deploying enterprise-wide OPEX and business transformation.
• OPEX and business transformation are mission-critical in driving growth, managing turnaround and delivering strategic objectives.
• Change management is the leading methodology/solution organizations use to support OPEX and transformation.
• Process improvement is a key focus and investment priority for modern businesses.

Download your copy and explore the core ingredients of successful OPEX and business transformation!

The journey to digital transformation is complex, involving a myriad of tools and technologies designed to streamline processes, enhance productivity, and drive innovation.

This Fact Sheet will take you back to school and provide a comprehensive overview of the essential methodologies and technologies that are shaping the future of business operations. From Process Mapping and BPM Suites to Low-Code and No-Code platforms, and from RPA and Process Mining to the latest in Data Analytics and Generative AI, this guide will equip you with the knowledge to navigate and leverage these transformative tools effectively.

Download this fact sheet to learn more about:

• Understanding Methodology Development Technologies: learn how tools can visualize workflows, identify inefficiencies, and drive continuous improvement.
• Insights into End-to-End Process Improvement Tools: learn which tools can automate repetitive tasks, enhance productivity, and ensure compliance.
• Knowledge of Popular and Emerging Technologies: explore the transformative potential of current technology and how they can improve decision-making, foster innovation, and optimize various business processes.
  

This is the fourth instalment of our exclusive interview series and Jose Varela, Senior Vice President, 3M Global Service Centres, shares his insights, challenges, experiences, and strategies for future-proofing their business models to ensure they are prepared to upscale, upskill, and uplift their operations to unprecedented heights.

Download this interview to discover more about:

• The challenges faced with adopting AI and combining it with Operational Excellence
• The essential qualities for being an effective leader
• The future of business transformation in Supply Chain over the next 5-10 years

Listen to the third instalment of our exclusive interview series with Carolyn Lum, Vice President, Operational Excellence, Philip Morris International. Listen to her exclusive insights, challenges, experiences, and strategies for future-proofing their business models to ensure they are prepared to upscale, upskill, and uplift their operations to unprecedented heights.

Download this interview to hear more about:

• The challenges faced with adopting AI and combining it with Operational Excellence
• The essential qualities for being an effective leader
• The future of business transformation over the next 5-10 years
  

We are thrilled to present the second instalment of our exclusive interview series, where Brenton Harder, Head of Enterprise Automation, Fiserv shares his insights, challenges, experiences, and strategies for future-proofing their business models to ensure they are prepared to upscale, upskill, and uplift their operations to unprecedented heights.

Download this interview to discover more about:

• The challenges faced with adopting AI and combining it with Operational Excellence
• The essential qualities for being an effective leader when leading transformation projects
• The future of business transformation over the next 5-10 years
  

We are in the midst of a transformative era – the age of AI has arrived, and it is transforming the landscape of enterprise innovation and evolution. Today, the role of the transformation leader is more pivotal than ever, undertaking the role of a navigator through the complexities of this new reality.

We are thrilled to present the first instalment of our exclusive interview series with the Advisory Board members for OPEX Week: Business Transformation World Summit 2025. Join us as Samantha Johnson, SVP & Enterprise Change Management Executive Strategy, First Citizens Bank shares her insights, challenges, experiences, and strategies for future-proofing their business models. 

Download this interview to discover more about:

• Interpretations of the dichotomy of AI in transformation as a tool and driving force
• The strategies implemented to effectively roadmap, implement and deliver transformation value
• The challenges faced in adopting AI and combining it with Operational Excellence
  

In today’s data-driven world, marked by rapid technological advancements and economic pressures, leaders within our Business Transformation Community are under greater pressure than ever to drive transformation that yields tangible business value. This is no small feat. As the focus shifts from theoretical discussions about AI to the practicalities of its integration, a new set of challenges has emerged that leaders must address.

This infographic highlights the top 10 trends and the associated challenges that our Business Transformation Community leaders are currently navigating when implementing AI technologies within their organizations.

Use this infographic as a strategic guide to successfully deploying AI, learning from past missteps, and charting a clear path forward in this transformative technological era.

Business transformation encompasses a wide range of initiatives, often producing impressive success stories. Yet, it’s essential to recognize that this journey is not without its obstacles. These challenges are fundamental to the transformation process, offering crucial insights that help pave the path to sustained success. The way you confront these barriers, learn from setbacks, and recover from failures ultimately shapes your ability to create lasting impact.

To navigate these complexities effectively, it’s invaluable to understand how other transformation leaders are addressing similar issues. Are they facing the same obstacles? More importantly, what strategies are they using to overcome these challenges and drive meaningful change within their organizations?

This data report offers an exclusive look into the experiences of leaders from our Business Transformation portfolio, serving as a catalyst for discussion and connection at our Business Transformation conferences.

Download this report to gain essential insights, including:

• An in-depth overview of the key challenges faced by attendees of our Business Transformation events.
• Insight into investment priorities of transformation leaders for the next 6-12 months.

Uncover the latest insights and trends reshaping the transformation landscape with this exclusive data report from our Business Transformation Portfolio. Drawing on perspectives from key event attendees, the report explores the strategies, methodologies, and technologies that are redefining business evolution. In an era marked by rapid technological advances and data-driven decision-making, successfully navigating the complexities of transformation has never been more crucial.

This report provides a detailed analysis of how attendees at the Strategic Transformation & Operational Excellence Europe event in October 2023 in Amsterdam are charting their transformation journeys and benchmarking their progress within this dynamic environment.

Download the report to explore:

• Transformation Priorities in an Era of Uncertainty: Key strategies for achieving resilience and growth in a shifting business landscape.
• Data-Driven Transformation: Insights on how businesses are harnessing data to identify new opportunities and fuel decision-making.
• Building a Culture of Transformation: The role of human-centric leadership and fostering a culture of continuous improvement to drive sustainable change.

This report offers a wealth of insights into how industry leaders are refining transformation processes, realigning investment priorities, and advancing their transformation projects.

In January 2024, leaders from around the world convened in Miami, Florida, for the annual OPEX Week: Business Transformation World Summit.

Marking 25 years of the Business Transformation Portfolio, we engaged with global peers and longstanding members of our renowned community, gathering key insights, expert advice, and indispensable strategies for success.

In an era defined by accelerated transformation, rapid technological advancements, and an urgent need for deeper collaboration, learning from industry pioneers has never been more vital. This special 25th-anniversary piece captures actionable insights and strategies that drive meaningful change.

In today’s rapidly evolving business landscape, the ability to manage, lead, and inspire change is critical for success. In this insightful discussion, Paul Suett, Director, Supply Chain Distribution & Logistics, Northwestern Memorial Health Care, Amol Dharmadhikari, Vice President, Operational Excellence, Expedia Group and Stephen Donne, Head of Transformation Delivery, Nottingham Building Society unveil the game-changing strategies that leaders can harness to steer through transformative times with confidence and success.

Delve into this case study to learn more about:

• Fostering team engagement
• Leveraging AI
• Balancing people-centric leadership with technology-driven innovation 

Learn practical advice on building resilient teams, guiding your organization through disruptive changes, and effectively communicating a vision that inspires action across all levels.

For years, the prestigious annual Global OPEX and Business Transformation Awards have been a beacon of recognition, honoring innovators who have led exceptional operational excellence and business transformation initiatives within their organizations.

We are now accepting applications for The OPEX & Business Transformation Awards 2025! 

Download the guidelines to learn more about:

• 2025 key dates & award categories
• How to apply
• Meet our esteemed judging panel

The OPEX and Business Transformation Awards 2025 are your opportunity to shine on a global stage, celebrating the pinnacle of operational excellence and business transformation. These awards honor the visionaries and teams who have driven significant change and achieved outstanding results. For years, we have recognised those who have set a new standard and high bar for operational excellence and inspire others. Sound like your team?

The time is now to showcase your achievements, submit your entries for the 2025 OPEX and Business Transformation Awards and join leaders celebrating their success.

Explore our interview bundle of 2024's top 3 best transformation strategies for operational success.

For years, the prestigious annual Global OPEX and Business Transformation Awards have been a beacon of recognition, honouring innovators who have led exceptional operational excellence and business transformation initiatives within their organizations. The 2024 OPEX and Business Transformation Awards in Miami epitomized this tradition, serving as an authentic celebration of transformational excellence!

We had the pleasure of the winners of our Best Digital Transformation Initiative Award 2024, Natasha Osborne, Global Head of Corporate Services, Allianz Commercial and Kathy Nevel, AVP North America Claims Services, Allianz Commercial to gain insights into their winning project, their advice to upcoming applicants, and what they are most looking forward to at OPEX Week 2025.

For years, the prestigious annual Global OPEX and Business Transformation Awards have been a beacon of recognition, honouring innovators who have led exceptional operational excellence and business transformation initiatives within their organizations. The 2024 OPEX and Business Transformation Awards in Miami epitomized this tradition, serving as an authentic celebration of transformational excellence!

We had the pleasure of the winners of our Best Continuous Improvement System Winner, Jesper Kronborg Pedersen, Director, IT Solutions in QM&HSE, Siemens Gamesa Renewable Energy, to gain insights into his winning project, his advice to upcoming applicants, and what he is most looking forward to at OPEX Week 2025.

For years, the prestigious annual Global OPEX and Business Transformation Awards have been a beacon of recognition, honouring innovators who have led exceptional operational excellence and business transformation initiatives within their organizations. The 2024 OPEX and Business Transformation Awards, held in Miami epitomized this tradition, serving as an authentic celebration of transformational excellence!

As the registration for the 2025 Awards is now open, we had the pleasure of interviewing one of our 2024 winners Mohamed Gaballa, Senior Manager – Global On-Time Performance Solutions, Air Canada to gain his insights into their winning project, his advice to upcoming applicants, and what he is most looking forward to at OPEX Week 2025.

Take a sneak preview of everyone you could meet on-site at the annual OPEX Week extravaganza heading to the Hyatt Regency in Miami next January 2024 (29 - 31). Drawing in over 600 passionate attendees from around the world, don’t miss the chance to learn from and network with the likes of Mastercard, US Army, JP Morgan Chase, Siemens Healthineers, Philip Morris International, Intel Corporation, Goldman Sachs and so many more! View the full OPEX Week 2024 attendee list here >>

Delve into the comprehensive post-event report of the 25th Annual OPEX Week: Business Transformation World Summit!

Within this uncover:

• The summit's pivotal key themes discussed across 3 days
• A selection of key session highlights and takeaways
• The OPEX community audience demographics
• Our esteemed award recipients to celebrate
• Upcoming events to continue your learning as part of the OPEX Business Transformation community

This year, our event marked its largest turnout yet, with over 650 OPEX and Business Transformation leaders in attendance. Our speakers represented 360 organizations at the forefront of the global OPEX & Transformation industry, including DuPont, Mastercard, Roche, Goldman Sachs, Intel, JPMorgan Chase & Co., and many more!

Download the post-show report and why we stand as the world's largest and No.1 Enterprise transformation & Operational Excellence event! >>

With twenty-five years of industry evolution under our belt, at OPEX Week: Business Transformation World Summit 2024, we are celebrating our past and looking boldly into the future. Sameer Anand, Director of Enterprise Business Agility Transformation for BAE Systems, and Carolyn Lum, Vice President of Operational Excellence at Philip Morris International (PMI) will lead you through an exploration of the transformations and advancements that have influenced our industry, and the key strategies and insights vital for safeguarding businesses in the future.

Hollimarie Montijo, Head of Process & Tools Americas at Alstom holds a significant position in steering change that aligns with larger industry shifts, ensuring substantial organizational change with full support from the entire company. Ahead of OPEX Week: Business Transformation World Summit 2024, we spoke exclusively to her about Alstom’s remarkable journey towards enterprise re-invention and the changes she has witnessed throughout her career.

Process reimagination necessitates a thorough grasp of customer needs, market trends, and new technologies. We surveyed over 750 business process leaders, to discover the biggest challenges they’re facing with moving from process improvement to process reimagined, the areas they are investing in in 2024, how they’re measuring success, and key advice for leaders who are facing similar waters.

The #OPEXWeek team have compiled our favourite brand new, never seen before, content into an exclusive resource bundle. Download your copy now to have access to:

1. Reimagining Process Excellence: A Vision For 2024 and Beyond
A Benchmarking Report packed with statistics and insights from over 750 business process leaders

2. Innovation in Motion: Alstom’s Journey from Business Transformation to Enterprise Re-Invention
An interview with Hollimarie Montijo, Head of Process & Tools at Alstom

3. The Ultimate Transformation Tips: 5 Do’s & Don’ts
A top tips infographic by Jacques McGregor, Vice President – Digital Transformation at Marathon Petroleum Corporation

Packed with easy-to-digest statistics, this Visual Analytics Workbook will give you a holistic overview into the Global State of Enterprise Transformation & Operational Excellence, delving into topic areas such as:

• Digital First to Digital Core
• The Race for Talent to Lead a Future-Ready Workforce
• Process Improvement to Process Reimagined
• Business Transformation to Enterprise Re-Invention
• Developing and Scaling Change Management

Download your copy today to help elevate your 2024 transformation strategy and learn how your peers are reimagining process, people and strategy with a digital core! >>

Uncover strategies, unlock the power of adaptability, and understand the essence of thriving in today's business world with exclusive insights from industry expert Jacques McGregor, VP - Digital Transformation at Marathon Petroleum Corporation. 

The emergence of generative AI combined with inflation, supply chain disruptions and geopolitical turbulence has ushered in a new era for operational excellence. Heading into 2024, operational excellence teams will be front and center as organizations look to embrace innovation and navigate continued market volatility.

PEX Report 2024 showcases the results of our annual global-state-of-the-industry survey of over 250 operational excellence leaders, which informs us on current process challenges, priorities and investments over the next 12 months. Featuring exclusive analysis and commentary from process experts at Nestle Health Services, Newell Brands and AIB, the report provides a benchmark for organizations currently undergoing their own operational excellence and digital transformation journeys.

Download PEX Report 2024 to:

• Benchmark against your peers on strategic priorities, technology investments, transformation techniques and decade-defining challenges
• Discover how companies like Swiss Re Corporate Solutions are doubling down on traditional process excellence techniques such as Kaizen, BPM and Lean Six Sigma to pave the way for cutting-edge innovation, reinvent the customer experience and boost growth
• Find out how to harness the power of generative AI ethically, safely and without compromising the human experience
• Read how Johnson & Johnson built and evolved its process intelligence CoE into the "brains of the business"

The convergence of generative AI, economic fluctuations, supply chain disruptions, and geopolitical turbulence has set the stage for a groundbreaking era of operational excellence. As we venture into 2024, the spotlight shines on operational excellence teams, pivotal as organizations embrace innovation and navigate the unpredictable market landscape. Introducing the PEX Report 2024 North America! This annual report unveils the insights gleaned from a comprehensive global survey of over 250 operational excellence leaders. With expert analysis and commentary from industry trailblazers at Johnson & Johnson, Swiss Re and Bosch, this report serves as a benchmark for organizations embarking on their own transformative journey towards operational excellence and digital transformation.

Download the PEX Report 2024 North America to:

• Benchmark your strategic priorities, technological investments, transformation techniques, and challenges against your peers
• Unearth how industry leaders like Swiss Re Corporate Solutions are doubling down on time-honored process excellence methodologies such as Kaizen, BPM, and Lean Six Sigma to fuel cutting-edge innovation, revolutionize the customer experience, and drive exponential growth
• Unlock the ethical and safe utilization of generative AI, harnessing its power without compromising the human experience
• Immerse yourself in the captivating story of how Johnson & Johnson forged and evolved its process intelligence Center of Excellence into the very "brains of the business" 
  

For years, the PEX Report has been the flagship annual publication of PEX Network, informing and inspiring the process excellence community. Dive into the wealth of knowledge offered by the PEX Report series:

• PEX Report 2023
• PEX Report 2022
• PEX Report 2021
• PEX Report 2020

Prepare to be captivated by the future of operational excellence!

Ahead of this year’s OPEX Week: Business Transformation World Summit 2024, we spoke exclusively to Dr. Charles Brandon, Director, Process Improvement Program Office, HQDA, Office of Business Transformation, about one of his digital transformation initiatives that failed and why. This can help you identify potential risk areas and increase the chances of your digital transformation being a success.

Read more and discover:

• How to identify and assess problems that lead to digital transformations failing

• The key lessons Dr. Charles learnt from his failed digital transformation and how these lessons influenced his approach to subsequent digital transformations

• The key factors which differentiate a successful digital transformation from a failure

• Advice on how leaders can increase the chances of digital transformation success

The technology space has been evolving for the past 20 years from simple to now complex business process management (BPM) suites and tools, and workflow process automation solutions. In addition, data analytics services and solutions, robotic process automation (RPA), ai/ ml technology, as well as process mining, have been gaining huge momentum in the process improvement space over the past 6-7 years. These remain leading digital transformation technologies and have become an essential toolkit for growing and mature companies to implement in different areas to drive business process transformation, operational intelligence, operational effectiveness and performance.

Digital transformation benefits, such as developing a competitive edge, have become a huge driving force for companies. Transformation is a must, yet digital transformation tools and technologies are constantly evolving meaning the digital transformation leader needs to stay on top of these new trends, so they do not get left behind.

Ahead of the OPEX Week: Business Transformation World Summit 2024, we asked over 1000 transformation leaders to evaluate the key technologies that make up the essential digital transformation toolkit, to help you drive your digital adoption, operational intelligence, agile change management and business transformation in the new world.

Read more and discover:

• The digital transformation tools companies are investing in over the next 6-12 months
• The key strategies to drive agile digital transformation
• The technologies which proved most successful for driving enterprise digital transformation
• The technologies which saw unforeseen digital transformation challenges

Download the full toolkit here! >>>

Leading companies are investing more than ever in their cultural transformation projects and in total experience transformation to redefine and improve employee experience and customer experience. But this is just the tip of the iceberg for transformation leaders and in many cases an in-depth, agile transformation strategy is yet to be determined.

Ahead of the OPEX Week: Business Transformation World Summit 2024, we spoke exclusively to Aditya Kejriwal, Customer Experience, Product Management and Business Transformation leader, Cardinal Health, Tina Dinger, Senior Vice President Head of Enterprise PMO, Northwest Bank and Stacie Ruen, Global Culture and People Development, General Motors, about the best ways to revolutionize your end to end customer experience, to help you drive your business transformation in the new world.

Download the full report here! >>>

Ahead of the OPEX Week: Business Transformation World Summit 2024, we surveyed over 400 business transformation and operational excellence leaders to find out how you can increase efficiency, maximise resilience, and position your organisation for scalability and growth. 

Read more and discover: 

• The current state of business transformation in the industry 
• The transformation areas companies are investing in over the next 6-12 months 
• The leading drivers and prominent methods for process transformation 
• The greatest challenges and key strategies of strategic transformation 
• The top tools/technologies and how to best utilise these tools/technologies for digital transformation 
• The key initiatives for driving culture transformation 
• The predictions for the future of the workplace 

Download the full report here >>>

OPEX experts, business transformation specialists and change management leaders within financial services now have access to a plethora of powerful tools, methodologies, technologies and services to drive change at an aggressive rate. However, there are regulatory obstacles, resource allocation and risk factors to be addressed, such as grey areas surrounding automation and digital transformation regulations, and the risk of allocating resources to projects that may no longer be compliant with continuously changing regulations. Critical questions are yet to be answered on how to drive diversity and blend an eclectic mix of people, improve efficiency without sacrificing business output, automate processes and use technology to keep businesses agile. All of these factors have made OPEX in financial services more important now than ever before.

Ahead of the OPEX Week: Business Transformation World Summit 2024, this comprehensive industry report will provide you with the unique opportunity to explore digital transformation, change management, and diversity within financial services. It will also delve into the impact of the pandemic and what the future holds for OPEX in financial services.

Download the full report here >>>

Companies are investing more in technology than ever before. Despite this, 70 percent of digital transformation initiatives fall short of expectations due to subpar change management strategies and a lack of employee engagement or buy-in. 

For many organizations, digital adoption is the missing piece of the digital transformation success puzzle. By incorporating proven change management techniques, data analytics and iterative, and continuous improvement approaches into one comprehensive framework, digital adoption programs help companies understand and optimize how their workforce uses new technology. 

Featuring insight from digital adoption leaders from companies such as Paypal, Swiss Re and Veolia, this report delves into how organizations leverage cutting-edge digital adoption tools and techniques to drive transformational change and maximize the ROI of technology. 

Download this report to discover: 

• Why digital adoption is essential to digital transformation success 
• Proven approaches for establishing and operationalizing digital adoption strategies 
• How to leverage digital adoption platforms to track and optimize usage across multiple enterprise applications 
  

With the level of process mining adoption only increasing, it is evident that confidence in the technology is growing. Process mining offers a range of benefits including the ability to identify process bottlenecks and enhance visibility over organizational processes as a whole. 

In this report, we will assess another of process mining’s benefits: It enables businesses to repair data connectivity gaps between business processes and enterprise information systems and ensures accurate tracking of process performance and results. 

Drawing on insights from process experts from the likes of Sanofi, Watson Buys, Software AG and process.science, it outlines why data connectivity can be a challenge, how process mining helps and how the technology can be enhanced with additional technology. 

Download the report to uncover: 

• Why data connectivity gaps between business processes and enterprise information systems can present a challenge with regard to process visibility 
• How process mining helps to eliminate connectivity gaps by removing the visibility issues that characterize them 
• How technologies like artificial intelligence or machine learning can be applied to enhance the capabilities of process mining 
  

This report explores how digital process automation (DPA) can be a tool to accelerate digital transformation and enable internal cultural shifts at organizations keen to embrace digital solutions for their processes.

Research has revealed that DPA is the fifth solution organizations are currently using for their transformation initiatives. This can be due to the benefits DPA platforms offer by pinpointing opportunities for automation and ensuring operations are running as smoothly as possible. 

As this report uncovers, DPA provides a holistic organizational impact on end-to-end processes that traditional siloed automation technologies do not. Featuring insights from experts at EDP Renewables, MaxLife, Elsevier and Proliant, the report offers advice on best to leverage DPA in a transformation program and how it can help foster a culture of transformation.

Download the report to:

• Discover the value of leveraging DPA as a tool to transform quickly
• Uncover how to integrate DPA as part of a holistic transformation
• Learn more about the role of DPA in fostering a transformation culture
  

The application of data analytics to inform process optimization and enhancement decisions has become a key focus of many organizations in recent years. This has been evidenced in recent research from PEX Network. The PEX Report 2022: Global State of Process Excellence found that data analytics will be the greatest investment for the future, according to 43 percent of those surveyed. With many realizing the benefits that can be attained through an advanced data analytics strategy, such as improved process visibility and the opportunity to personalize and enhance customer experiences, it comes as no surprise that organizations are looking to perfect the application of data analytics. In light of the increasing popularity of data analytics initiatives, this guide analyzes the state of the field of analytics, highlighting the key challenges that organizations face before diving into the benefits offered by an optimized data strategy. Drawing on insights from companies including General Mills, Minitab and FastPeopleSearch, this guide offers advice on how to get the most out of business analytics for those looking to begin their own data journey on the path toward operational excellence.

Read more and discover:

• The advantages of data are more accessible than ever before
• True data analytics are about more than just means
• The benefits of applying advanced analytical tools such as predictive analytics
  

We still have premium exhibition and networking spaces to showcase your solutions, expertise, and directly engage with the 600+ business transformation and enterprise automation leaders who will be on site this January in Miami. Have a look at the floor plan and contact us directly from there with the space(s) of interest, we'll put an intro call in the calendar to discuss all the details!