YOUR ROADMAPPING FESTIVAL
ENTERPRISE TRANSFORMATION IN THE AGE OF AI:
UPSCALING, UPSKILLING, UPLIFTING

27 - 29 January, 2025 | Hyatt Regency Miami

View The Agenda

Become a Sponsor

Book your place

OPEX Week Speakers: Explore Our Line-up

C-SUITE KEYNOTE & CHIEF TRANSFORMATION OFFICER SUMMIT SPEAKERS

David Glick
Senior Vice President, Enterprise Business Services
Walmart

Kristin Johnson
Chief Transformation Officer
Edward Jones

Christopher Paquette
Former Chief Digital Transformation Officer
Allstate

Shawn Draper
Chief Transformation Officer
USIC

Crystal Broj
Enterprise Chief Digital Transformation Officer
Medical University of South Carolina

Renaud Fournier
Chief Transformation Officer
MIT

LaMar Bunts
Chief Transformation Officer
Dartmouth College

Mark Llorente
Chief Administrative Officer (CAO) & Head of MSO Operations
CareMax

Kshitij Kumar
Former Chief Data Officer
Haleon

Adeel Fudda
Vice President, Corporate CIO
Mars

Dumitrache Martinez
CFO, Vice President of Strategy & Transformation, Mars Global Services
Mars

Anastasia Minor
Chief Transformation Officer
Entergy

Banking, Financial Services & Insurance

Rush Fozo
Senior Vice President, Investment Operations Outsourcing
Northern Trust

Samantha Bureau-Johnson
Senior Vice President Enterprise Change Management Executive and Customer Experience
First Citizens Bank

Brenton Harder
Head of Enterprise Automation
Fiserv

Biswajit Dasgupta
SVP, Head of Operational Excellence and Integration
TD Bank

Beth Johnson
Director, Head of Credit Card Operations for Consumer Finance
Goldman Sachs

Ashu Malviya
Vice President, Transformation & Automation Group (TAG), Global Commercial Services
American Express

Ken Farer
Head of Practice Management, Continuous Improvement
New York Life Insurance Company

Edward Zhang
VP Strategy & Transformation
Synchrony

Tavis Addison
Director, Business Process Optimization
Volkswagen Financial Services

Stephen Donne
Head of Transformation Delivery
Nottingham Building Society

Michael Dove
Vice President Enterprise Operational Excellence
Velera

Anish Sharan
Head of Digital Transformation
Pritzker Private Capital

Mallory Vaughn
Director, LMI Business Transformation
Liberty Mutual Investments

Anurag Gupta
Vice President, Technology and Innovations
Blackstone

David Pflug
Managing Director, Enterprise Strategic Planning
TIAA

Natalie Green
Senior Director, Transformation Communications and Change Management
Brink's

Samuel Best
VP, Voice of the Customer, Customer Experience
GM Financial

David Robertson
Director Enterprise Architecture
Exeter Finance

Sandeep Chennikara
Senior Director, Transformation Strategy & Automation
Discover Financial Services

Vic Alexanian
Director of Business Operations
Ryan Specialty

Vanessa Heichert
Vice President, Business Optimization & Enablement
The Wawanesa Mutual Insurance Company

Tim Yang
Director, AI/ML Transformation
Unum

Abhinav Suri
Global Head of Enterprise Productivity Management
Manulife

John Almasan
Senior Managing Director, Head of AI & Emerging Tech
TIAA

Rehan Kausar
Enterprise Transformation
Bank of America

Marvin Raymundo
Senior Director, Head of Corporate Strategy and Enterprise Project Management
Hyundai Capital America

Danielle LaMancuso
VP, Process Improvement and Organizational Change Manager
Northwest Bank

Preetha Sekharan
VP, Digital Incubator, Applied AI & Transformation
Unum

Pradeep Kumar Malli
Intelligent Automation/Business Value Director
Cigna Healthcare

Christina Ehrlich
Senior Director, People and Culture Transformation
CSAA Insurance Group

Susan Marricone
Director, Business Transformation
The Depository Trust & Clearing Corporation (DTCC)

Sushma Niwalkar
Senior Director — AI/Gen AI Strategy
Northwestern Mutual

Eric Tatum
Executive Director, Operational Excellence
JPMorgan Chase

Paul Lulgjuraj
Vice President of Operational Excellence
JP Morgan Chase

Sharon Garcia
Operational Excellence
JP Morgan Chase

Paul Joseph
Next Generation Transformation Leader
KeyBank

Marcel Esqueu
VP - Finance Transformation and Financial Close - Corporate Finance
Guardian Life

Mehrdad Heydarzadeh
VP of Data Science - Tech Lead
Goldman Sachs

Stephanie Licht
Director of Enterprise Business Process Management and Automation
Bremer Bank

Healthcare & Life Science

Patrick Lenihan
Associate Vice President, Business Transformation Office
Eli Lilly

Derek Robinson
Vice President, Business Transformation
Duke University Health System

Paul Suett
Director, Operational Excellence, Supply Chain
Northwestern Memorial Healthcare

Ryan Mayer
Head of Healthineer Performance System – Americas
Siemens Healthineers

Iván Céspedes
Continuous Improvement Expert
Roche

Tami Beheler
Senior Director, Process Effectiveness HEOR
Eli Lilly and Company

Damon Werner
Senior Vice President, Operational Excellence
SCP Health

Rachel Cotter Davis
Senior Director, Change Enablement & Organizational Effectiveness
Optum

Conrad Banks
Senior Director, Strategy & Operations
Bristol Myers Squibb

Arnaud Rager
Vice President, Business Planning and Transformation
Bio-Rad Laboratories

Kathleen Kraft
Senior Director, Global Organizational Change Management
Stericycle Inc.

Tisha Boyd
Senior Director of Learning and Development
Envestnet

Morgan Stuart
Data Scientist
United Network For Organ Sharing (UNOS)

Steven Hall
Vice President, Strategic Excellence
United Network for Organ Sharing (UNOS)

Rob Kenny
Senior Director Global Supply Chain Process Excellence
Regeneron

Aarti Sharma, Ph.D.
Director, R&D Strategic Priorities
ABBVIE

Manufacturing, Packaging & Supply Chain

Joseph LaCount
Corporate Continuous Improvement Leader, Global Operations
Cargill

Jose Varela
Senior Vice President, Global Service Centers
3M

Linda Elkins
Head of Value Realization and Financial Management, Enterprise Transformation
W. L. Gore & Associates

Shane Creech
Vice President of Information Technology
OB Hospitalist Group

Kayihan Caglar
Group CoE Director
Limak Cement Company

Liviu Sotre
CEO
LIDAS

Michael McCullough
Citizen Development Business Architect
Amtrak

Gilles Dussart
Vice President Operational Excellence
AptarGroup

Jenny Strange
Senior Director Strategy & Design
Koch Industries

Jon Nichols
Associate Director - Business Planning Center of Excellence
The Clorox Company

Energy, Utilities & Public Sector

Dr Charles Brandon
Director, Process Improvement Program Office at HQDA
US Army

Andrea Giannotta
Vice President Continuous Improvement
RWE Clean Energy

Jacques McGregor
Vice President, Digital Transformation
Marathon Petroleum Corporation

Margarita Panzer
Director, Enterprise Change Readiness
Marathon Petroleum Corporation

Stephan Blasilli
Head of Business Process Excellence
EDP

Victoria Săplăcan
VP, Head of E.ON Business Excellence
E.ON

Gerald Lackey
Commissioner
Virginia Department of Motor Vehicles

Rémi Raphael, PhD
Vice President Digital Transformation
Origis Energy

Margarita Panzer
Senior Director, Digital Transformation - Change Readiness
Marathon Petroleum Company

Retail, CPG, Travel & Hospitality

Carolyn Lum
Vice President, Operational Excellence
Philip Morris International

Ruben Del Toro
Director, Kaizen Promotion Office
Signature Aviation

Amol Dharmadhikari
Vice President Operational Excellence
Expedia Group

Patrick Gong
Senior Director of Digital Finance Transformation
Campbell Soup Company

Gavin Hupp
Vice President, IT
United Parks & Resorts

Tom Kelshaw
Executive Director, Automation
WPP

Yannick Mbandi
Vice President Transformation
L'Oréal

Prakash Kewalramani
Senior Director, Data Governance
World Wrestling Entertainment (WWE)

Rajendra Deshpande
Process Improvement
BSH Home Appliances

Peter Lynch
Chief People Officer
Cardinal Group Companies

Mohamed Gaballa
Senior Manager, Global On-Time Performance Solutions
Air Canada

Carolyn Crosby
Senior Director, Change Management
McDonald’s

Jeremy L. Strickland
Global Head of Strategy, Analytics, and Operations
Amazon

Steven Livingston
Former Director, Global Fashion Strategy & Operations
eBay

Kamil Chudziński
Head of Digital Transformation Poland
PepsiCo

Clementine Foster
Global Sales Effectiveness Senior Manager
PepsiCo

Technology, Telco, Media & B2b Services

Dave O'Toole
Director, Strategic Program Operations
WWT

Akshaya Murthy
Director AI Transformation
Zendesk

Aaron Blake
Director, Business Operations
Applied Research Solutions

Frank Fiorille
Vice President of Risk Management, Compliance, Data Analytics
Paychex

Worldwide Solution Providers & Thought Leaders

Cristian Matei
CEO
Advanced Thinking

Renata Moldovan
Head of Human Capital Development
Advanced Thinking

Bhavin Manjee
Partner and Member of the Board
Simon-Kucher & Partners

Elena Dobre
Management Consultant
Advanced Thinking

Vinaykumar Mummigatti
Executive Vice President, Strategy & Customer Transformation
SKAN.AI

Bob Nahmias
Founder and CEO
Shibumi

Nicola Moran
Director
Neon Partnerships

Neil Chapman
Director
Neon Partnerships

James Henderson
CEO
Mindzie

Ian Nicholls
CEO
explic8

Wai-Ming Yu
Partner, Head of Simon-Kucher Digital Elevate NA
Simon-Kucher & Partners

Al Friedle
Managing Partner
explic8

Steve LeGrow
Senior Director, Market Impact
SAP Signavio

Vlad Atanasiu
Senior Consultant & Product Development Manager
Advanced Thinking

Aaron Adsit
VP of Sales, North America
GBTEC

Bernadette Kropman
Co-Founder
PRIME BPM

Mark Khabe
Co-Founder
PRIME BPM

Ted Shelton
Chief Operating Officer
Inflection AI

Mikhail Golovnya
Senior Advisory Data Scientist
Minitab

Rob Stewart
President, CEO, co-Founder
OpusWorks

Louisa Greco
Partner, Transformation Practice
McKinsey

Lee Coulter
Global Head of Transformation
Chazey Partners

Ted Iverson
Senior Operations Expert
Iverson Consulting

Leonardo Vargas
CEO
Agile Dream Team

Gabriel Duque
Agile Coach
Agile Dream Team

Ravin Jesuthasan
Global Leader, Transformation Services
Mercer

Gavin Outteridge
General Manager
Arysana

MEET THE 2025 OPEX AWARDS JUDGING PANEL:

Doug Drolett
VP Business Excellence
Essilor Luxottica

Cristian Matei
CEO
Advanced Thinking

Ruben Del Toro
Director, Kaizen Promotion Office
Signature Aviation

Larry Crews
Senior Process Engineer
Cigna

Glenn Johnson
Process Excellence Manager
Velera

Samantha Bureau-Johnson
Senior Vice President Enterprise Change Management Executive and Customer Experience
First Citizens Bank

Alexander Breskvar
Corp. VP QM&EHS Operations
Siemens Gamesa Renewable Energy

Beth Johnson
Director, Head of Credit Card Operations for Consumer Finance
Goldman Sachs

Rush Fozo
Senior Vice President
Northern Trust

Jason Schulist
President
Generative Local Community Institute

Stacie Ruen
Global Operational Excellence Master Blackbelt
General Motors

Ekaterina Curry
Managing Director, Head of Operations, Multifamily/LeaseTrack
Millennial Specialty Insurance

FOR TRANSFORMATION LEADERS, BY TRANSFORMATION LEADERS | MEET THE 2025 ADVISORY BOARD:

Jasmine Ahmed
Global Director of Finance Integration and Capabilities
The Coca-Cola Company

Sameer Anand
Director, Enterprise Business Agility Transformation
BAE Systems

Samantha Bureau-Johnson
SVP & Director, Customer Contact Center
First Citizens Bank

Andrea Giannotta
Vice President Business Transformation
RWE

Beth Johnson
Director, Head of Credit Card Operations for Consumer Finance
Goldman Sachs

Carolyn Lum
Vice President, Operational Excellence
Philip Morris International

Cristian Matei
CEO
Advanced Thinking

Ryan Mayer
Head of Healthineer Performance System – Americas
Siemens Healthineers

Vipul Vohra
Head of Business Transformation & Automation
Hewlett Packard Enterprise

Jose Varela
Senior Vice President, Global Service Centers
3M

Brenton Harder
Head of Enterprise Automation
Fiserv

In Partnership With :

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: 44 (0) 207 368 9300
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk

YOUR ROADMAPPING FESTIVALENTERPRISE TRANSFORMATION IN THE AGE OF AI:UPSCALING, UPSKILLING, UPLIFTING

OPEX Week Speakers: Explore Our Line-up

C-SUITE KEYNOTE & CHIEF TRANSFORMATION OFFICER SUMMIT SPEAKERS

Banking, Financial Services & Insurance

Healthcare & Life Science

Manufacturing, Packaging & Supply Chain

Energy, Utilities & Public Sector

Retail, CPG, Travel & Hospitality

Technology, Telco, Media & B2b Services

Worldwide Solution Providers & Thought Leaders

MEET THE 2025 OPEX AWARDS JUDGING PANEL:

FOR TRANSFORMATION LEADERS, BY TRANSFORMATION LEADERS | MEET THE 2025 ADVISORY BOARD:

In Partnership With :

QUESTIONS?

YOUR ROADMAPPING FESTIVAL
ENTERPRISE TRANSFORMATION IN THE AGE OF AI:
UPSCALING, UPSKILLING, UPLIFTING