Akshaya Murthy

Director AI Transformation Zendesk

Akshaya Murthy is a seasoned technology and business leader based in the San Francisco Bay Area. Currently serving as the Director of AI Transformation at Zendesk, Akshaya leads the charge in shaping the global non-product AI strategies for the company.

In his role, Akshaya focuses on harnessing the power of AI to drive tangible business value across Zendesk's operations. With a steadfast commitment to responsible AI practices, he advocates for the ethical and strategic implementation of AI solutions throughout the enterprise.

Bringing a wealth of experience in software engineering, quality assurance, consulting, and technology risk management, Akshaya's expertise is grounded in both technical proficiency and strategic insight. He holds a degree in Electronics and Communication Engineering from India, and an MBA in Strategy from the University of Pittsburgh.

Tuesday, Jan 28: Main Conference Day Two

2:00 PM PANEL DISCUSSION: AUTOMATE, OPTIMIZE AND TRANSFORM - TURNING AI HYPE INTO TANGIBLE RESULTS

With the constant demand to "do more, with less", organizations are increasingly turning to AI and Generative AI tools to streamline and enhance their processes, allowing employees to focus on new areas of business growth. Whilst this might sound like the answer to all our problems, it's not as easy to put into practice. In this panel session we will hear how industry pioneers have successfully harnessed these technologies to automate and optimize operations. They will explore how these tools have saved time, reduced costs and unlocked new opportunities for growth.

·       Discover how you can automate processes and start "doing more, with less" right now

·       Gain practical insights into implementing AI-driven solutions, overcoming common challenges such as automating processes and addressing the necessary cultural shift, as well as achieving measurable results to prove ROI to stakeholders

·       Explore a real-world example of how AI can be used to achieve significant improvements in efficiency and resource management

Check out the incredible speaker line-up to see who will be joining Akshaya.

Download The Latest Agenda