As enterprise transformations continue to elevate and expand, effectively managing large-scale changes becomes increasing critical. This session will explore different scenarios and approaches for unpicking change complexity, providing insights on best practices and strategies:

·       Ensuring leadership alignment before embarking on the enterprise change journey

·       Balancing the need to keep the lights on while transforming for the future

·       Planning vs execution: recognizing the importance of spending time and resources on planning rather than jumping straight in

·       Building a centralized change framework and teams to remove silos and create an end-to-end view of enterprise transformation

·       Discussing effective ways of advancing change maturity

·       Introducing and leveraging our change partnership model to build organizational change capabilities

Companies across all sectors are prioritizing digital transformation with a strong focus on customer experience. But what does this transformation look like in practice? How do we uncover what our customers truly want in the age of AI? Which technologies are tried and proven to offer the greatest benefits? Beyond technology, how do we effectively manage the mindset change? This panel moves beyond theory to offer practical scenarios, sharing tangible transformation projects, implementation challenges, technologies utilized and key lessons learned:

·       Finding out how our customers have changed and reflecting that in our approach to engaging them

·       What are the most effective digital tools that we have implemented to drive customer engagement?

·       What’s the role of operational excellence in your digital experience transformation?

·       What have been the key challenges in implementing a digital-first, customer-first transformation strategy? What have we learned from it? Are we AI-ready? 

As you step back into the plenary conference room, you'll be greeted by a dazzling transformation that reflects the true spirits for a glamorous and illustrious celebration, setting the stage for the grandeur of the 26th Global OPEX & Business Transformation Awards Ceremony. For years, these distinguished awards have been a beacon of recognition, celebrating exceptional leaders, projects, and teams that have been at the forefront of driving transformative results. Tonight, we come together once again, with the support of our esteemed sponsors, judges and board members, in a magnificent display of style and elegance to honor these visionary trailblazers.

After the awards ceremony, all of you are invited to join us at the Awards Party to not only celebrate with those just won the awards, but also to toast to the great community we have built for the past quarter of a century. A perfect opportunity to be immersed with colleagues, peers and the other fellow attendees for connection and networking. Enjoy this very special night of brilliance, recognition and celebration! 

You’ll be finding out who’s the best of the best for this year.