Kartick Kalaimani

Vice President, Global Contract to Cash Value Stream Lead Dentsu

Kartick Kalaimani serves as Vice President at Dentsu, leading global digital transformation initiatives across media, creative, and customer experience management practices. With over two decades of experience, he has driven impactful change across industries such as media, healthcare, oil and gas, and consumer goods. Kartick excels in crafting and executing innovative strategies that streamline operations, enhance efficiency, and deliver measurable outcomes. An expert in process transformation, automation, and organizational change management, Kartick is a trusted partner in addressing complex business challenges. Before joining Dentsu, Kartick held leadership roles at Genpact, delivering multimillion-dollar outcomes for Fortune 500 clients across diverse industries. He holds an MBA in Entrepreneurship and Leadership, a Lean Six Sigma Black Belt certification, and an executive certification in Digital Transformation from MIT. With his deep operational expertise and passion for innovation, Kartick continues to lead transformative change for global enterprises.

Tuesday, Jan 28: Main Conference Day Two

3:30 PM PANEL DISCUSSION: DIGITAL FIRST, CUSTOMER FIRST TRANSFORMATION: REAL-LIFE IMPLEMENTATION EXPERIENCES, BEST PRACTICES & LESSONS LEARNED

Companies across all sectors are prioritizing digital transformation with a strong focus on customer experience. But what does this transformation look like in practice? How do we uncover what our customers truly want in the age of AI? Which technologies are tried and proven to offer the greatest benefits? Beyond technology, how do we effectively manage the mindset change? This panel moves beyond theory to offer practical scenarios, sharing tangible transformation projects, implementation challenges, technologies utilized and key lessons learned:

·       Finding out how our customers have changed and reflecting that in our approach to engaging them

·       What are the most effective digital tools that we have implemented to drive customer engagement?

·       What’s the role of operational excellence in your digital experience transformation?

·       What have been the key challenges in implementing a digital-first, customer-first transformation strategy? What have we learned from it? Are we AI-ready? 

Check out the incredible speaker line-up to see who will be joining Kartick.

Download The Latest Agenda