New York Life is investing in Continuous Improvement capabilities - ensuring our people are empowered to identify and solve problems at their root cause, creating greater outcomes for our customers, and stronger employee engagement. Join this session to hear about the changes to our experience, performance, and culture, including:

·       Key experiences and lessons learned during the first year of the initiative

·       Leveraging the only sustainable advantage of a company; our people and how they work together

·       Savings measured by customer experience, employee engagement, and capacity creation

·       Scaling and collaborating across the enterprise