YOUR ROADMAPPING FESTIVAL
TO ENTERPRISE TRANSFORMATION:
UPSCALING, UPSKILLING, UPLIFTING
26 - 28 January, 2026 | Miami , Florida, US
Marvin Raymundo
Vice President, Operations Strategy and Transformation Hyundai Capital America
Marvin Raymundo is the Vice President, Operations Strategy and Transformation for Hyundai Capital America. He has created and deployed Operational Excellence Programs and PMOs for various Fortune 500 companies such as GE Capital, Pacific Life, and Avery Dennison. 20+ years of management experience leading various functions such as Strategy, Financial Operations, Training, Data Analytics, Project Management, and Lean Six Sigma. He has a Bachelor’s degree in Economics from the University of the Philippines and MBA from DePaul University in Chicago. Marvin also is a certified Master Black Belt and Project Management Professional (PMP).
Wednesday, Jan 29: Main Conference Day Three & Post-Conference Masterclasses
11:00 AM PRACTICAL AI CASE STUDIES: TURNING COMPLAINTS INTO CUSTOMER SUCCESS WITH SPEECH ANALYTICS
- Sharing practical speech analytics use cases on improving customer experience
- Leveraging speech analytics to improve call agent effectiveness with handling customer issues and escalations
- Automation of call quality monitoring with speech analytics to ensure compliance with regulations
Tuesday, Jan 28: Chief Transformation Officer Summit (Invitation Only)
Check out the incredible speaker line-up to see who will be joining Marvin.
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