This session will share the award-winning large-scale transformation initiative from Air Canada, where a systematic approach significantly improved year-on-year performance, impacting over 1000 managers and 8,000 front line employees. The initiative won the Best Achievement in Transforming Organizational Culture at the OPEX Week 2024 global awards.

·       Developing and communicating a clear strategic initiative

·       Selecting performance metrics that align with organizational objectives

·       Mapping and optimizing process flow & ownership

·       Introducing training programs that emphasize analytical thinking and problem-solving skills