Monica Stitt

Former Director Strategy, Planning and Program Operations Amway

With 27 years of experience in a variety of positions, including: Regional Director of Strategy, Planning and Program Operations, for the Americas, Director Customer Experience Quality and Service, GM for the Caribbean, and more, Monica has first-hand experience leading multinational and cross functional teams in a mature, multi-billion dollar organization.

Be it developing and implementing strategy, designing and improving customer experience or internal operations, Monica’s leadership of diverse-cross-functional teams nets multi-million dollar cost savings and incremental sales. Beyond the financial impact, what she enjoys most: helping individuals grow and organizational silos break down through collaborative efforts.

Tools she uses to engage teams include:

• Voice of the Customer (internal and external)
• Root Cause Analysis
• Design Thinking 

Examples of business results include:

• Multi-million dollar cost savings (VOC, RCA, and Design thinking)
• 8 years double digit growth and profitability of Caribbean entities (design and implementation of sales and operations transformation strategies)
• Increased activation
• Increased retention
• Moving customer service from a function to be managed to a strength to be leveraged

Monica works tirelessly to support customers; coupled with her passion towards efficiency and effectiveness of internal operations, her mission is to lead teams that deliver lasting positive impacts.

“It’s all about investing in people to identify opportunities, define what is possible, and then working together to deliver results.”