The retail industry is undergoing a transformation, with AI driving innovations that optimize store processes and tasks. These advancements offer vast opportunities for operational efficiency and employee empowerment, but they also present challenges that must be addressed.

In this interactive discussion session, we will explore how AI is reshaping retail operations today and what lies ahead for 2025 and beyond. Topics include:

• How AI optimizes store associate task assignment and execution
• Ways AI reduces non-value-adding activities, allowing employees to focus on customer-facing tasks like selling
• Using AI to personalize coaching and support for store associates
• Addressing variations in process compliance across store networks:
• How can AI help standardize processes while enabling flexibility?
• Is process standardization a prerequisite for AI enablement?