Learning and adapting to new realities become a necessity. Effectively developing business transformation and commercial skills across a vast organization presents a huge challenge for transformation leaders. This case study will share an innovative approach with proven results from E.ON’s Business Excellence Group, highlighting their Customer Solutions Universe-ity program, which drives new ways of learning and working.

·       Leading business capability from business harbor governance (with HR Collaboration): why has this proven to be a key success factor?

·       Introducing the key pillars of the Customer Solutions Universe-ity program: Learn, Exchange & Apply

·       Sharing the outcome and business results (KPI measurement and employees’ engagement) from the program – a novel approach to combine ways of working with ways of learning to reach better business performance.